Learn how the key differentiator to operational excellence is not the technology or other assets they possess but the engagement of employees. Gain a new understanding of how you can apply this in your organization.
Only 13 percent of the world's employees are engaged, meaning that they will expend discretionary effort to the benefit of the organization and its customers. Those that can achieve much higher engagement are those that will be successful in attaining operational excellence. Learn how Royal Philips is transforming not only its manufacturing and supply chain operations, but every part of its value chain and enabling functions through the utilization of a lean excellence model aimed at people engagement. Gain insights into a case study based on the lean Journey at Philips: Why and how you need to develop lean leaders to engage employees; the importance of practicing lean at the principle level; how to supercharge employee engagement through lean thinking; the four complementary styles of lean leadership and the impact on business performance.
Royal Philips of the Netherlands is a leading health technology company focused on improving people’s health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. It is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. The company is a recipient of The Manufacturer of the Year Award & Best Factory of the Netherlands Award. www.philips.com
Philip Holt was formerly head of operational excellence, accounting operations at Philips and a member of the advisory board of the Operational Excellence Society. He has over 20 years of manufacturing operations experience, including factory, supply chain and procurement leadership roles. Prior to Philips, he worked for the Gillette Company, where he has built up a reputation on lean practices and advice. Holt studied at Manchester Metropolitan University, the University of Pennsylvania (Wharton School) and the University of Warwick.