Capital One 
Beginner level
Intermediate level
Advanced level

The role of the leader

CI of people versus CI of processes


Deep Dive Session
Thursday, Oct. 12 Location Code
1:45pm-2:45pm Hynes Center, Level 3, Room 312 ThS/70



After hearing Ron Oslin's session, "The role of the leader," get up close and personal with him and discuss how Capital One transformed from leaders improving processes to leaders improving people. No PowerPoint, no corporate-speak - he'll talk from the heart and tell you what worked and what didn't work as they introduced "The leader's role is to continuously improve the thinking of people NOT improve processes." Engage with Ron in what is expected to be spirited discussion and/or Q&A session with a small group of attendees. Come with your questions, be prepared to engage in the discussion and be open to challenging your assumptions, and your paradigms!


Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small businesses and commercial clients. A Fortune 500 company, Capital One has one of the most widely recognized brands in America. As one of the nation's top 10 largest banks based on deposits, Capital One serves banking customers through branch locations primarily in New York, New Jersey, Texas, Louisiana, Maryland, Virginia and the District of Columbia.

Presenter: Ron Oslin

Ron Oslin is a leadership coach/therapist at Capital One. He joined Capital One in 2007 with more than 20 years of lean application in manufacturing and service. He began his process learning journey in 1982 as an intern with Dr. Edward Deming and honed his leadership skills as a leader at Toyota. Oslin has held roles as CEO, COO and transformation leader in several organizations and has applied lean methodologies in printing, auto manufacturing, marine heating and air conditioning manufacturing, health care, education and banking. He specializes in organization change and transformation. Oslin co-authored ‘Motivational Interviewing and Lean Coaching' (Target magazine, 2015). He received his bachelor’s degree from Virginia Commonwealth University.