Ohio Mutual Insurance Group 
Beginner level

At your service!

Creating a culture of continuous improvement in service

Format

Practitioner Presentation
Wednesday, Oct. 11 Location Code
9:45am-10:45am Hynes Center, Level 3, Room 302 WS/28

Topic(s)

Highlights

Discover how to build the framework of a lean transformation in service and how to engage your biggest assets to your business - your people.

Overview

Hear how to develop internal capabilities, how to build skills from the ground up and create problem-solvers and process improvers. Learn about a communication plan to bring people along in your journey and what tools will help. Gain insights on why culture matters – trust and understanding the big picture. Learn how to ‘walk the walk’ - leadership drives continuous improvement wins. Hear about lean leadership: Strategy, concise yet visionary; lean leadership management system; success stories.

Company

Ohio Mutual Insurance Group, founded in 1901 and based in Bucyrus, OH, partners with nearly 400 independent agencies to distribute quality property and casualty insurance products throughout Ohio, Indiana, Maine, Vermont, New Hampshire, Connecticut and Rhode Island. www.omig.com

Presenter: Bethany Foy

Bethany Foy is the continuous improvement leader for Ohio Mutual. She leads the company's corporate initiative to instill an organizational spirit of continuous improvement through education, leadership, analytics and team recognition. Foy partners with a cross-functional team of trained lean facilitators to focus on customer experience, process improvements and lean leadership.