"Tom Peters is the most provocative and engaging (as well as annoying and threatening) management
guru running loose in America today."
- CBS MarketWatch
In 1982, with the publication of In Search of Excellence: Lessons from America’s Best-Run Companies, Tom Peters and Bob Waterman helped American firms deal with a crushing competitive challenge to their primacy by urging them to get away from strategies based on just the numbers and re-focused on the basic drivers of all successful businesses throughout time: people, customers, values, action-execution, and the self-renewing entrepreneurial spirit. As "obvious" as these ideas are, they were, are, and always will be the bedrock and differentiator of excellent enterprise and subject to constant and remarkably rapid slippage if left unattended for even a moment. Peters and Waterman also effectively introduced the world of business to the notion of Excellence as a state of mind, and daily practice not normally associated with enterprise, but an inspiring and pragmatic and profitable aspiration.
"In Search of Excellence" was honored by NPR as one of the Top Three Business Books of the Century. It was ranked as the "greatest business book of all time" in a poll by Britain's Bloomsbury Publishing and was the most widely held library book in the United States from 1989-2006.
In his latest book, "The Excellence Dividend," Peters discusses his concern re the impending impact of technology (both innovating and automating) on jobs over the next 10 years and beyond. He is as convinced as ever that excellence remains the greatest differentiator.