In this hands-on, interactive workshop, discover where your best hidden opportunities lie to increase value and improve profits safely and sustainably. Learn how the customer experience plays a crucial role in achieving enterprise excellence. Leave with immediate value-add next steps in addition to a more comprehensive how-to implementation plan.
Why are some of the world’s best lean manufacturers lagging far behind their not-as-good competitors when it comes to financial results? Why do they still have a busy customer service department incurring high costs to fix what’s gone wrong, even when product quality is great? Why are too many of their leaders and managers spending most of their days on non-value-add work? Their success with lean has led to an overly narrow focus, when at every stage of the value chain that’s out of sight, profit is either being created or destroyed by the everyday behaviors of well-intentioned employees. Discover the small shifts that make all the difference and how lean is an indispensable strategic and operational tool. Learn the five core practices you can implement to significantly increase profits and fund the coming changes in manufacturing. Gain insights into generating profit from behaviors - not bookkeeping. Get your roadmap for adding value as you achieve excellence across the entire customer experience - not just product quality - and leave with a comprehensive and proven path to profit.
The Legendary Value Institute has one purpose - to provide the tools, resources, and implementation support required to help every company with the will to achieve greater success. Innovative learn-by-doing programs provide step-by-step roadmaps for creating the kind of highly profitable company where the most valuable customers never want to leave, and where the industry's most talented employees aspire to work - a company with legendary value. www.annecgraham.com
Anne C. Graham is the #1 best-selling author of "Profit in Plain Sight: The Proven Leadership Path to Unlock Profit, Passion and Growth." She is a turnaround expert with demonstrated success from the Fortune 50 to small local manufacturers, and challenges leaders at all levels to shift their mindsets so that they can step up, think bigger and achieve tangible, take-it-to-the-bank results. Graham is a long-time AME conference volunteer, a director of AME Canada, and director for the British Columbia Enterprise Excellence Manufacturing Consortium.