Neptune Technology Group 
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How to implement an enterprise-wide lean system

How the Neptune Management System was implemented


Practitioner Presentation



Discover how to successfully drive organization-wide lean and continuous improvement (CI) activities through a True North process. Neptune will share its experiences with A3s, coaching/communication, CI, training, metrics/balanced scorecard, leadership/leader standard work, management and safety.


Hear how Neptune employed value stream mapping, kaizen events and implementation of a gemba-style management review process during its lean transformation (implementation of the Neptune Management System). Learn how the company worked with the Incito consulting firm in improvement events involving sales, marketing, R&D, operations, accounting, HR and IT; Neptune now leads these events independently. Gain information about an effective management review process including corporate KPIs and PDCA rooms. Hear about visual project management and stand-up meetings in R&D, daily meetings in operations as well as its safety and quality culture, coaching cards, gemba walks and KPIs for each department. Discover strategies for building a culture of engagement, and how benchmarking with the AME Champions contributed to culture change.


Neptune began producing water meters in 1892 and has continued to evolve with customers’ needs. Its products, used by water utilities throughout North America, generate accurate residential, commercial and industrial water bills. Neptune’s water meters can be read electronically using radio frequency transmissions. Competencies at its Tallassee, AL, facility include a no-lead bronze foundry, plastic injection molding, electronics and radio frequency design and manufacturing, software development/test/support and sales channel management. The Neptune Management System has been implemented throughout the organization.

Presenter: Wayne Pitchford

Wayne Pitchford has 27 years of experience with Neptune Technology Group.  He has served in many various roles including manufacturing engineering management, production management and quality management. He has been the VP of operations since April, 2012. Pitchford has been involved with AME since 1993. He is a member of the AME Champions Club and currently serves on the AME Board of Directors. He has a BS in industrial engineering from the University of Alabama.