Systematic approaches can be employed to transform an organization's continuous improvement culture and business strategy into specific and quantifiable goals. Business metrics are the foundation of any performance monitoring strategy.
Traditionally, business metrics or key performance indicators (KPIs) have been defined as any type of measurement used to gauge some quantfiable component of a company's performance. Examples include EBITDA, sales versus plan, first pass quality, sales per employee and supplier quality. But do these KPIs engage the head, heart and hands of every employee in the organization? Not always. Discover how effective metrics are intended to not only measure the performance of the business, but they also inspire and reward the desired behaviors in the employees. Learn how performance feedback delivers facts, facts enable decisions, decisions solve problems, problem solutions modify processes and behaviors, and modified behaviors improve company performance.Attendees will hear about the critical elements and 'must know' concepts for developing and leading effective KPIs where employee engagement and behavior management are the key focuses.
Dare To Be Amazing delivers leadership mentoring and coaching via a diverse platform of tools and skill assessments. www.daretobeamazing.com
Eric Kulikowski is the owner of Dare To Be Amazing, LLC, and is dedicated to the pursuit of excellence, building on a platform of employee engagement, cultural significance and change leadership. As a senior operations leader for Philips Home Healthcare, he inspired a highly-engaged team to develop a world-class operation through daily focus on quality, cost, delivery, safety and morale. Two of the company’s Pennsylvania assembly plants were recognized by IndustryWeek and Assembly magazine for excellent factory performance. Kulikowski studied mechanical and aerospace engineering at the University of Dayton. He is a professional member of the National Speakers Association.