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Conflict is the root of all waste – Why continuous improvement doesn’t stick

When companies tackle continuous improvement, they typically do so with the physical implications of waste in mind: Inventory, space, materials, time and human capital. But an insidious waste undermines value even more significantly and pervasively: Unresolved conflict.

Lean Six Sigma methodologies both hinge on getting to the root cause of an issue as a means of addressing performance. Generally speaking, this approach reveals significant opportunities to improve productivity by way of more streamlined processes. Sooner or later, however, the same issues continuous improvement initiatives were implemented to fix, crop up again. This is because the true root cause driving this operational pain isn’t obvious if you’re not looking. It doesn’t surface in a value stream map or come up in a 5 Why exercise. That is because behavior isn’t typically assessed as a part of these exercises.

Understanding the relationship between an organization’s structures, activities and prevailing behaviors and attitudes is key to unlocking performance potential.

Presenter: Scott Gauvin

Scott Gauvin is the CEO of Macresco. He is an experienced change agent with more than 22 years of experience helping organizations realize their potential, driving performance gains through organizational alignment and a progressive approach to operations strategy. Gauvin has advised companies in a wide range of industries. Before launching Macresco, Gauvin was a business management consultant. He holds a BA from the University of Massachusetts, an MBA from Boston University and six sigma black belt certification.