A3 problem-solving workshop

April 5, 2018 | 8:30 am to 5:00 pm
Contact AME: 224-232-5980 | conference@ame.org
Non Member Fee: $400
AME Member Fee: $365


Davey Tree Company
1500 N. Mantua St.
Kent, Ohio

In this workshop you will learn the mechanics of constructing a problem-solving A3, and more importantly, the management process and thinking behind the use of A3s. During the workshop, presenters will expand each of the elements used in the A3 format and drill down into how each of these elements lead you along your journey toward a sustainable solution. Presenters swill discuss how the A3 can be used as a critical tool for communicating across your organization and how it can be used to build consensus in understanding the problem and in applying suitable countermeasures.


With more than 9,000 employees throughout North America, The Davey Tree Company provides solutions for residential, utility, commercial and government clients. Rooted in research, the company's vision is to achieve balance among people, progress and the environment. Tree experts since 1880, Davey provides diversified tree services, grounds maintenance and environmental services. Davey is one of the largest employee-owned companies in the U.S. and is headquartered in Kent, Ohio. www.davey.com


Tedd Cowling is a consultant, instructor and coach for Lean Rx, LLC. He is both a project management professional and a lean black belt, formally employed by The Goodyear Tire & Rubber Company. Cowling has trained many engineers, scientists and business leaders in the practice of A3 problem solving, as is certified by the Lean Enterprise Institute as an A3 Instructor.   


8:00 a.m. - 11:00 a.m.  Part I - Framing the problem

  • Introduction to A3 problem solving
  • The A3 learning pyramid
  • Different types of A3s
  • The Cynefin model
  • Grasping the situation: Going to the gemba & engaging others in the A3
  • The problem statement
  • Goal / target for solving the problem
  • A3 report-out
  • Coaching, author, observer exercise
  • Coaching others

11:00 a.m. - 12:00 p.m.  Part II - Root cause analysis (RCA)

  • Discussion of A3 challenges to students
  • Different kinds of problems
  • Root cause analysis overview
  • Tools used in root cause analysis: The 5 whys (analysis worksheet & examples), Ishikawa diagrams, more tools for RCA
  • Examples & application of RCA tools

12:00 p.m. - 1:00 p.m. Lunch

1:00 p.m. - 5:00 p.m. Part III - Attacking the problem

  • The analysis element of the A3
  • Countermeasures
  • Action plan & follow-up
  • Implementation & testing of the plan
  • Controlling & sustaining the change
  • Yokoten: Sharing your knowledge
  • Coaching & author exercise
  • Report-outs
  • Reflection
  • Communicating up in the organization
  • What’s next
  • Learn the mechanics of constructing an A3 and the management process and thinking behind the use of A3s. 
  • Discover how the A3 visual can help you develop your problem solving culture, communicate progress and mentor your people. 
  • Network and learn with your local lean community. 
  • CI practitioners
  • Plant managers
  • VP manufacturing
  • Engineers
  • Supervisors
  • Team leaders

You can become an AME member during the registration process for $150 per year and obtain the discounted AME member rate for this event. Your membership will also entitle you to a registration discount for all future AME conferences, seminars, workshops and webinars for one year. Additionally, you will receive a subscription to the award-winning Target magazine and much more.

Payment or purchase order must be received by the AME office five days prior to the event start date. If no payment or PO number is received, you will be asked to pay with a credit card or check at the event before entry.

Cancellation Policy: Enrollment fee less a $100 non-refundable registration charge will be refunded up to one week before the event. Substitutions may be made up to three days prior to the start of the workshop.

Notes: This event may be cancelled by AME for any reason. AME is not responsible for incidental costs incurred by registrants. By registering for this meeting, I hereby acknowledge and agree that AME or its agents may take photographs of me during events and may use those photographs for AME’s purposes, including but not limited to news and promotional purposes, without further compensation to me.