Creating a lean management system for sustainable improvement

December 11, 2018 | 8:30 am to 3:00 pm
Contact AME: 224-232-5980 |
Student Member Fee: $25
Member Fee: $199
Non-Member Fee: $349


214 S. Jefferson St. SE
Athens, Alabama

Of the near 70 percent of organizations that have attempted to implement a continuous improvement program, less than 25 percent have achieved success. Research indicates the two primary reasons are the lack of management support and the failure to tie CI activities to financial results. A lean management system helps leaders create a process-focused culture based on communication and accountability. A typical lean management system includes process monitoring, trend analysis, accountability systems and suggestion systems linked throughout the organization with visual communication. For more than ten years, Steelcase has used a lean management system to create process focus and accountability. The book "Creating a Lean Culture" by David Mann documents Steelcase's system. This AME event will offer participants the opportunity to learn about lean management systems in a classroom environment, and then move to the factory floor to see the principles in action.


Steelcase, Athens, AL 

Steelcase is a global company with approximately 10,000 employees worldwide and more than 800 dealer locations around the world. The Athens facility manufactures vertical fabric surfaces, panels and moveable walls. It has been on its continuous improvement journey more than 10 years with an emphasis on a sustainable lean culture. Founded in 1912 as the Metal Office Furniture Company in Grand Rapids, Michigan, Steelcase is more than 105 years old. The company's family of brands include Steelcase®, Coalesse®, Designtex®, PolyVision®, Turnstone®, and AMQ®, together offer a comprehensive portfolio of architecture, furniture and technology products and services. The company had a fiscal 2018 revenue of $3.0 billion. Learn more at


8:30 a.m.   -   9:00 a.m.   Welcome, facility overview & safety briefing
9:00 a.m.   - 11:00 a.m.   Plant tour: Daily status review meeting, accountability board process, A3s, leader standard work, 5S, visuals, office processes
11:00 a.m. - 11:30 a.m.   Reflection / Q&A
11:30 a.m. - 12:00 p.m.   Lunch
12:15 p.m. - 12:30 p.m.   Visual metrics
12:30 p.m. -   1:00 p.m.   Leader standard work
1:00 p.m.   -   1:15 p.m.   Gemba walk
1:15 p.m.   -   2:15 p.m.   Problem solving
2:15 p.m.   -   2:30 p.m.   Idea cards
2:30 p.m.   -   2:45 p.m.   Planning & PDCA
2:45 p.m.                          Accountability board & daily status review


David Hicks

David Hicks is a registered professional engineer with more than 30 years of experience in manufacturing, quality and statistics, training, test engineering, plant management, and research and development. He is SME/AME lean bronze certified and also a certified training within industry (TWI) instructor. Hicks holds a Master of Science degree in engineering from the University of Alabama Huntsville and a Bachelor of Scienc degree in mechanical engineering from Tennessee State University. Hicks also serves as a senior member of the American Society for Quality.

  • Experience the elements of a lean management system
  • Learn Steelcase's techniques for making problems visible and creating a problem solving culture
  • See the connection between visual systems, problem solving,  accountability methods and leader standardized work.
  • See examples of leader standard work, process audits, suggestion systems, problem solving and accountability systems.
  • CEOs
  • Presidents
  • Vice residents
  • Executive leaders
  • General managers
  • Lean leaders
  • Anyone facilitating change within their organization who understands the importance of going beyond tools to creating effective management systems and processes to set the basis for a sustainable lean culture

You can become an AME member during the registration process for $150 per year and obtain the discounted AME member rate for this event. Your membership will also entitle you to a registration discount for all future AME conferences, seminars, workshops and webinars for one year. Additionally, you will receive a subscription to the award-winning Target magazine and much more.

Payment or purchase order must be received by the AME office five days prior to the event start date. If no payment or PO number is received, you will be asked to pay with a credit card or check at the event before entry.

Cancellation Policy: Enrollment fee less a $150 non-refundable registration charge will be refunded up to one week before the event. Substitutions may be made up to three days prior to the start of the workshop.

Notes: This event may be cancelled by AME for any reason. AME is not responsible for incidental costs incurred by registrants. By registering for this meeting, I hereby acknowledge and agree that AME or its agents may take photographs of me during events and may use those photographs for AME’s purposes, including but not limited to news and promotional purposes, without further compensation to me.