TWI Job Instruction workshop at Costco

December 4, 2017 | 8:30 am to December 5, 2017 | 4:00 pm
Contact AME: 224-232-5980 |
Champions Club Members: $595
Member Fee: $595
Non-Member Fee: $750


Costco Wholesale
14 Costco Drive
Monroe Township, New Jersey

The application-based Job Instruction (JI) program will be delivered over two-days. Upon completion, participants will receive a certificate of completion from the TWI Institute. Participants, including supervisors, team leaders and anyone who directs the work of others, will be given the framework and skills to:

  • Establish standard work
  • Quickly train employees to do a job correctly, safely and conscientiously
  • Build positive employee relations, increasing cooperation and motivation
  • Create a safe workplace
  • Solve problems quickly and effectively on the floor using TWI methods

An objective of all organizations is to quickly train associates to do a job correctly, safely and conscientiously. Job Instruction (JI) is designed to develop basic stability of your processes (standard work). This program teaches the method to instruct a person how to perform a job – any job. As is frequently the case, most processes are performed by various people using different methods. Job Instruction requires you to identify the “one best way,” teach the process to this one way and thereby creates a standard method. The basis of stability is generated by doing the same thing the same way across associates and shifts. By utilizing Job Instruction you gain the benefits of consistent training and stable processes. This lays a solid foundation for any continuous improvement program. Benefits experienced when practicing Job Instruction are significantly reduced ‘learning curves’ (by as much as 75%), less scrap and rework, fewer accidents, and increased job satisfaction.

Note: Attendees will be asked to bring with them a process from their own organizations that can be used for in-class application of the JI method. The process must be of short cycle time (~2-3 minutes) to accommodate the program format.


Costco Wholesale is a multi-billion dollar global retailer with membership warehouse club operations in eight countries. The company is dedicated to bringing its members the best possible prices on quality brand-name merchandise. With hundreds of locations worldwide, Costco provides a wide selection of merchandise, plus the convenience of specialty departments and exclusive member services, all designed to make your shopping experience a pleasurable one. At this event, AME will tour Costco's East Coast production operations and distribution center.  


Drew Locher of Change Management Associates is a certified JI instructor affiliated with the TWI Institute. He has been involved with enterprise excellence for more than 30 years.  He is a four-time author and two-time Shingo Prize recipient, as well as an instructor at the University of Michigan and the Lean Enterprise Institute.


December 4, 2017:
8:00 a.m.   -   8:30 a.m.    Registration
8:30 a.m.   -   9:00 a.m.    Welcome & introductions
9:00 a.m.   -   9:30 a.m.    Introduction to TWI
9:30 a.m.   - 11:30 a.m.    Job instruction - Session 1: Compare faulty & correct instruction
11:30 a.m. - 12:15 p.m.    Lunch
12:15 p.m. -   2:30 p.m.    Job Instruction - Session 2: Underwriter’s knot
2:30 p.m.   -   4:30 p.m.    Job Instruction - Session 3: Training timetable / three practice demonstrations
4:30                                  Adjourn

December 5, 2017:
8:30 a.m.   - 11:30 a.m.    Job Instruction – Session 4: four practice demonstrations
11:30 a.m. - 12:15 p.m.    Lunch
12:15 p.m. -   2:30 p.m.    Job Instruction – Session 5: Three practice demonstrations
2:30 p.m.   -   3:30 p.m.    Training plan development
3:30 p.m.   -   4:00 p.m.    Wrap-up
4:00 p.m.                           Adjourn

  • Organizations who struggle to ‘find good help’ should send someone to this workshop
  • Organizations who have struggled with developing, instructing and maintaining standard work
  • Anyone who is responsible for the training of others in office, service or manufacturing environments
  • Anyone in a leadership role in any industry
  • Understand the difference between traditional approaches to instruction, and the time tested JI methodology.
  • Learn how to create a job breakdown sheet (JBS), a foundation of standard work.
  • Create a JBS for a real process from your own organization.
  • Learn the job instruction (JI) methodology through practical application in a small classroom environment.
  • Create an initial training plan for use in your own organization.
  • Receive a certificate of completion from the TWI Institute.

You can become an AME member during the registration process for $150 per year and obtain the discounted AME member rate for this event. Your membership will also entitle you to a registration discount for all future AME conferences, seminars, workshops and webinars for one year. Additionally, you will receive a subscription to the award winning Target magazine and much more. 

Payment or purchase order must be received by the AME office five days prior to the event start date. If no payment or PO number is received, you will be asked to pay with a credit card or check at the event before entry. 

Cancellation Policy: Enrollment fee less a $100 non-refundable registration charge will be refunded up to one week before the event. Substitutions may be made up to three days prior to the start of the workshop. 

Notes: This event may be cancelled by AME for any reason. AME is not responsible for incidental costs incurred by registrants. By registering for this meeting, I hereby acknowledge and agree that AME or its agents may take photographs of me during events and may use those photographs for AME’s purposes, including but not limited to news and promotional purposes, without further compensation to me.