WEBINAR: Engaged Value Stream Mapping for the Office

April 5, 2018 | 1:00 pm to 2:00 pm
Contact AME: 224-232-5980 | conference@ame.org
Non-Member Fee: $50
Member Fee: $25


1:00 p.m. - 2:00 p.m. EDT,

This webinar will discuss the technical aspects of mapping and also an approach that will improve the success and sustainability of your efforts. Participants will be guided through the concepts of value stream management, including not only the technique but how we have evolved the approach to be a more deliberate application of the Plan-Do-Act-Check (PDCA) cycle. Participants will also learn how to avoid common pitfalls and enhance the effectiveness and sustainability of the changes through increased alignment and engagement.


Beau Keyte

Beau began his "lean" consulting career in the mid-80's in the automotive industry, transitioned to adapting lean techniques to service and administrative processes in 1992, and has since progressed from implementing tools and techniques to developing and teaching the kind of self-sufficient thinking that challenges work and management processes, improves organizational performance and alignment, and sustains culture change.  He now spends most of his time creating new ways for organizations to engage, learn, grow, and succeed within strategic transformation efforts.
In addition to assisting companies in implementing lean strategies, he also trains organizations in a variety of public and private settings. He is currently a faculty member and instructor for curriculums at the Lean Enterprise Institute, and Ohio State University.  He is also an inaugural Shingo Faculty Fellow.   In addition, he is a coach within OSU’s Masters of Business in Operational Excellence program.  Beau is the co-author of a number of journal articles and the Shingo-prize winning books The Complete Lean Enterprise: Value Stream Mapping for Office and Services (2nd Edition 2016); and Perfecting Patient Journeys (2012).  He is also co-author of LEI’s signature training material on office and service value stream management, Mapping to See.

Beau holds BSE and MBA degrees from the University of Michigan.


Associates and managers in office and service organizations

  • Understanding the value stream mapping tool in office and service settings.
  • Understanding the importance of game changers in the future state map.
  • Learning and discussing an improved way to integrate system-level thinking and performance within transformations.

You can become an AME member during the registration process for $150 per year. Your annual membership will also entitle you to a registration discount for all future AME conferences, seminars, workshops, and webinars for one year. Additionally, you will receive a subscription to the award winning Target magazine and much more. 

AME reserves the right to cancel any webinar due to unforeseen circumstances. If so, every effort will be made to reschedule the webinar and provide a recording.

Cancellation Policy: Enrollment fee will be refunded up to one week before the event. Substitutions may be made anytime prior to the start of the webinar. 

Note: You will not receive the webinar information until the registration is paid for.