World-class tour: Scarborough Health Network Centenary Hospital

February 26, 2019 | 8:00 am to 11:30 am
Contact AME: 224-232-5980 |
Canadian HST: 13%
Non-Member Fee: $150
Student Member Fee: $25
Member Fee: $100


Scarborough Health Network Centenary Hospital
2867 Ellesmere Road
Scarborough, Ontario

Get an in-depth look at how the Scarborough Health Network Centenary Hospital has implemented lean during the AME Canadian region world-class tour series.

The hospital is one of the largest lean-thinking community hospitals in Ontario. Since starting its continuous improvement journey, the hospital has seen increased efficiency, quality gains and an improved patient experience. On this tour, you will see examples of lean management and continuous improvement in a health care setting. You will also see kata coaching embedded into daily improvement huddles and how lean has been applied in a hospital food service production line.

Each tour in the series will include an onsite introduction, facility tour and a question and answer session. You will be guided by practitioners that have gone through the lean transformation process. Send your team and let them witness the power of continuous improvement!



Scarborough Health Network (SHN)

Scarborough Health Network (SHN) has been spreading the Kata methodology into its improvement huddles and Kata coaching into its leader standard work. See this in action within a tiered format. With a foundation of strong employee engagement, the food and nutrition services team has implemented many small improvements. As a result, the hospital has seen increased efficiency, quality gains and an improved patient experience. Across its three hospitals and seven satellite sites, Scarborough Health Network (SHN) is home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. The hospital is a community-affiliated teaching site for the University of Toronto and partners with a number of other universities and colleges, helping to train the next generation of health care professionals. Learn more at


8:00 a.m.   -   8:30 a.m.   Host welcome and introduction
8:30 a.m.   - 11:00 a.m.   Tour
11:00 a.m. - 11:30 a.m.   Closing remarks / Q&A


On this tour, you will see and learn about:

  • Lean being applied in a health care enviornment
  • Kata coaching embedded within daily improvement at the team performance huddle
  • Team engagement
  • Operator balance
  • Standard work
  • Front line supervisors
  • Managers
  • Lean/quality improvement experts
  • Facilitators and coaches

Chris Chadwick is an improvement facilitator for Scarborough Health Network. He has extensive experience managing teams and projects within the health care and manufacturing industries. He has utilized his training in varied methodologies to complete numerous projects using diverse approaches of lean, six sigma and shainin. Within health care, Chadwick has successfully executed numerous projects  within areas that include discharge planning, clinical documentation, standardization, pharmacy dispensary utilization improvements, centralized scheduling, and transfer of care standardization. 

Carson Fong is an improvement facilitator at the Scarborough Health Network. He supports organizational transformation through lean coaching, process improvement facilitation and data analysis. Fong holds a master's degree in engineering from the University of Toronto, with a certificate in health care engineering. He holds a Bachelor of Science in mechanical engineering from University of Alberta and is a certified project management professional.

Varma Maharaj is the general manager of support services at the Scarborough Health Network Centenary Hospital. He oversees the site's facilities, patient food, transport and environmental services. Maharaj has a master's degree in public administration from Queen's University and a bachelor's degree in psychology from the University of Toronto. He currently teaches in the healthcare environmental services management (HESM) program at Centennial College. Maharaj has more than 15 years of progressive experience in Ontario's health care system.

Alex Khan is responsible for patient food services for both SHN Centenary Hospital and Lakeridge Health Ajax and Pickering Hospital. His team provides patient meals to a bed capacity of 517 patients. He has 25 years of management experience in the hospitality/foodservices industry with 12 years working in Healthcare in both the Acute care and Mental Health settings. In 2009, Khan implemented a new meal delivery system at Ontario Shores Centre for Mental Health Science. The B-Pod system from Burlodge Canada was the first of its type to be installed in Canada. In 2016, Khan and his team implemented at the Centenary Hospital a lean tray assembly system from Burlodge, the BLEAN system. This tray assembly model is focused on less preparation and portioning from the back production staff, with the majority of assembly and preparation completed at the tray line processing an average of 1,450 meal trays per day with a team of five.


You can become an AME member during the registration process for $150 per year and obtain the discounted AME member rate for this event. Your membership will also entitle you to a registration discount for all future AME conferences, seminars, workshops and webinars for one year. Additionally, you will receive a subscription to the award-winning Target magazine and much more.

Payment or purchase order must be received by the AME office five days prior to the event start date. If no payment or PO number is received, you will be asked to pay with a credit card or check at the event before entry.

Cancellation Policy: Enrollment fee less a $100 non-refundable registration charge will be refunded up to one week before the event. Substitutions may be made up to three days prior to the start of the workshop.

Notes: This event may be canceled by AME for any reason. AME is not responsible for incidental costs incurred by registrants. By registering for this meeting, I hereby acknowledge and agree that AME or its agents may take photographs of me during events and may use those photographs for AME’s purposes, including but not limited to news and promotional purposes, without further compensation to me.