Coaching conversations: The art and science of building relationships, developing skills and improving performance

August 18, 2020 | 8:00 am to August 25, 2020 | 9:30 am
Pacific Time
Contact AME: 224-232-5980 |
Member Fee: $200
Non-Member Fee: $250

Are you coaching your employees, or are you just telling them what to do? The Harvard Business Review recently conducted a study that found that most managers don't understand what coaching really is. Today’s environment of uncertainty and disruptive change combined with a generation that prefers feedback requires more than quick decision making and an "it’s easier to do it myself" mentality.

If leaders want increased performance, they must focus on the key driver of engagement: the leader-employee relationship. An effective manager-as-coach listens deeply, asks questions instead of providing answers, provides feedback that recognizes strengths and reflects on the impact of their behavior on the team/organization. But these are new habits. Passively consuming information on how you could behave as a leader doesn’t lead to change. New habits require motivation, practice and feedback. This course will combine the best practices on manager-as-coach fundamentals with the science of change. In this event, you will create your own plan for intentional change using an evidence-based model and leave with specific experiments you can apply in your organization, along with an option for continued coaching and support.


Workshop Day 1 (Aug. 18), 90 minutes: Four Power Skills

  • Listening
  • Inquiry
  • Feedback
  • Reflection


Workshop Day 2 (Aug. 25), 90 minutes: Intentional Change Model

  • Build Your Model for Intentional Change
  • Discover your Purpose, Passion, Values
  • Learn about Real self
  • Craft a Learning Agenda
  • What will you Practice?
  • Experiment and Learn

Toni Racco Benner

Toni Racco Benner is a strategic thinking partner and executive coach. She has more than 20 years of experience in facilitation, training, team development, strategy deployment, and continuous improvement with the manufacturing, product development, and supply chain within the service, automotive, and health care industries and the U.S. Military. Founder of Racco & Associates, INC., she partners with organizations to up their engagement, learning, teaming, coaching, leadership and productivity across supply chains through designing and delivering custom experiential training programs.

Racco Benner is a lead instructor for the Kata for Daily Improvement and Lean Health Care Certificate programs through the University of Michigan Division of Nexus' continuing education programs and has also coached for the Ohio State University MBOE program. She holds a bachelor's in electrical engineering from Youngstown State University, a master's in engineering management with a focus on lean enterprise systems from Eastern Michigan University, and an executive supply chain management certification from the University of Michigan. She also holds a master's in positive organization development and change from the Weatherhead School of Management at Case Western Reserve University. 

Dorsey Sherman

Dorsey Sherman is the principal and founder of Modèle Consulting. Her expertise is in Toyota Kata, a deliberate practice routine to learn and teach scientific thinking. She is a regular contributor to the Michigan Lean Consortium and Lean Frontiers’ workshops, conferences and webinars, and the co-host of KataCon 6 in Austin, Texas. After more than 12 years in health care improvement, Dorsey started her own business in 2018. Since then, she has supported improvement in non-profit agencies, manufacturing, construction and government. She is currently pursuing a certificate in leadership coaching at the Weatherhead School at Management at Case Western Reserve University. 

  • Learn how to bring a coaching approach into your daily leadership skills
  • Get motivation for change
  • Discover your purpose, passion, values
  • Develop a plan to experiment and learn

This event will benefit leaders, formal or informal, from any industry.


You can become an AME member during the registration process for $150 per year and obtain the discounted AME member rate for this event. Your membership will also entitle you to a registration discount for all future AME conferences, seminars, workshops and webinars for one year.

Payment or purchase order must be received by the AME office five days prior to the event start date. If no payment or PO number is received, you will be asked to pay with a credit card or check at the event before entry.

Cancellation Policy: Enrollment fee less a $100 non-refundable registration charge will be refunded up to one week before the event. Substitutions may be made up to three days prior to the start of the workshop.

Notes: This event may be canceled by AME for any reason. AME is not responsible for incidental costs incurred by registrants. By registering for this meeting, I hereby acknowledge and agree that AME or its agents may take photographs of me during events and may use those photographs for AME’s purposes, including but not limited to news and promotional purposes, without further compensation to me.