SSM Health and the Operating Model

February 21, 2020 | 7:30 am to 11:30 am
Contact AME: 224-232-5980 |


SSM Health St. Clare Hospital
Father Jim Krings Conference Center
1015 Bowles Ave
Fenton, Missouri

SSM Health AME St. Louis Lean ConsortiumIn 2002, SSM Health became the first health care organization in the country to be named a Malcom Baldrige National Quality Award (MBNQA) winner. Given an ever-changing healthcare landscape, SSM Health is consistently challenged with maintaining excellence while continuously improving operations to provide the safest, highest quality and most affordable care to the patients they serve.

Come tour SSM Health St. Clare Hospital to learn about the organization’s rich history with continuous improvement (CI) and see how they’ve leveraged an operating model to align the organization’s strategic vision from system leadership down to front line teams. In addition, see what CI tools they utilize to support leaders and teams in delivering on the organization’s mission and vision.


SSM Health St. Clare Hospital Fenton Missouri AME St. Louis Lean ConsortiumSSM Health AME St. Louis Lean ConsortiumSSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. The organization’s nearly 40,000 employees and 11,000 providers are committed to providing exceptional health care services and revealing God’s healing presence to everyone they serve. With care delivery sites in Illinois, Missouri, Oklahoma and Wisconsin, SSM Health includes 23 hospitals, more than 290 physician offices and other outpatient and virtual care services, 10 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves.

Learn more about SSM Health and the awards earned across their system:


7:30 – 8 a.m. – Registration and Networking
8 – 9 a.m. – Overview the SSM Health Operating Model
9 – 10:30 a.m. –  Go and See Tours
10:30 – 11:15 a.m. – Debrief / Questions and Answers
11:15 – 11:30 a.m. – Wrap up – Review of next month
11:30 a.m. – 12:30 p.m. – Optional Lunch

  • See how SSM has leveraged an operating model to align the organization’s strategic vision from system leadership down to front line teams.  
  • Witness the application of lean in a hospital system.

All levels of leadership


You can become an AME member during the registration process for $150 per year and obtain the discounted AME member rate for this event. Your membership will also entitle you to a registration discount for all future AME conferences, seminars, workshops and webinars for one year. Additionally, you will receive a subscription to the award-winning Target magazine and much more.

Payment or purchase order must be received by the AME office five days prior to the event start date. If no payment or PO number is received, you will be asked to pay with a credit card or check at the event before entry.

Cancellation Policy: Enrollment fee less a $100 non-refundable registration charge will be refunded up to one week before the event. Substitutions may be made up to three days prior to the start of the workshop.

Notes: This event may be canceled by AME for any reason. AME is not responsible for incidental costs incurred by registrants. By registering for this meeting, I hereby acknowledge and agree that AME or its agents may take photographs of me during events and may use those photographs for AME’s purposes, including but not limited to news and promotional purposes, without further compensation to me.