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Conflict is the root of all waste

Full-day workshop
Wednesday, May. 9 Location Code

Where there’s conflict, there is unproductive behavior. Behavior - not just process - is to blame for loss of productivity yet it isn’t typically addressed. Learn to truly implement change, by learning to identify and address the emotional “muda” that bottlenecks progress and threatens the sustainability of your Lean efforts.


Designed for operations leadership and CI executives, this one-day workshop walks participants through the rarely discussed and even more rarely addressed people side of Lean implementation. Discover the secret to ridding your continuous improvement efforts of bad attitudes and resistant behavior through: 

1) Ultimate root cause analysis: Learn to identify and overcome the common sources of stress, anxiety and miscommunication that underpin most CI efforts.

2) Discovery of accidental stressors: Determine if your company’s Structures and Activities help to create or enable negative Behavior and Attitudes (SABA). Do unclear goals, misguided KPI’s or unrealistic expectations inadvertently lead to the conflict that weakens improvement efforts?

3) Leadership style review: What do your behavioral tendencies say about the role you play in creating or quelling conflict.  How do you respond to peers, supervisors or direct reports in conflict?

Participants will also learn:

• How most organizations misinterpret the “Respect For People” side of the Lean equation.
• How to sustain lean investment and performance gains through a more balanced, engaged and high performing team.
• Getting CI to stick


Macresco is a management-consulting firm dedicated to helping organizations achieve transformative results. Driven by the radical possibility that workplaces can be productive AND humanistic, and employee engagement’s profound impact on performance, the practice enables enterprise excellence through intervention across three service pillars: strategy, organization and operations. From growth to triage, Macresco helps clients capitalize on the value of their business, understand the needs of their employees and eliminate complexity to bring their vision into focus.

Presenter: Scott Gauvin

Scott is a seasoned change agent with over 25 years experience successfully helping organizations realize their potential. Throughout his career, Scott’s focus has been on driving performance gains through organizational alignment and a progressive approach to operations strategy. He has advised companies the world over and across a wide range of industries including pharmaceuticals, biotech, food processing, sporting goods, medical devices, agriculture, water management, packaging, aerospace and industrial manufacturing.

In addition to driving the growth of Macresco’s consultancy practice, Scott counsels client organizations in transition and is most often involved in strategic endeavors that include assessing a company’s capabilities and capacity for change as well as innovating underperforming business models to improve market opportunity.

He holds a BA from the University of Massachusetts, an MBA from Boston University and is a Six Sigma Black Belt.