Handy & Harman  
Intermediate level
Value Stream 2 Systematic Daily Improvement

Developing a culture of respect

Respect for people as a key component of lean
Wednesday, Oct. 26 Location Code
11:00am-12:00pm Dallas Ballroom B, 1st floor WP/26

See a business system approach to lean deployment that creates a common culture and tools across a diverse set of companies with no cross-over in customers or suppliers. Understand the basic principles of respect for people and how Theory Y type management beliefs and behaviors work hand-in-hand to support a lean transformation.


What is the key element of sustaining any lean journey? Developing a culture that engages employees in the ownership of the improvement efforts and recognizing that improving the work is the work. While many companies focus on the tools of lean and even the misguided counting kaizen mentality, the key to culture and sustainment is developing people and embracing the basic principles of respect. Hear about a case study approach from an active lean journey within Handy & Harman, focusing on the respect for people pillar highlighted in the Toyota Production System. Discover one approach to reward and recognition (the Hall of Fame awards) that is being used to reinforce behaviors that reflect a CI culture.


Handy & Harman Ltd. is a diversified global industrial company delivering value through innovation, operating excellence and superior customer service. Its companies are organized into four business segments: Joining Materials, Tubing, Building Materials and Kasco. It sells products and services through direct sales forces, distributors and manufacturer's representatives. The company serves a diverse customer base, including construction, electrical, transportation, utility, medical, oil and gas exploration, and food industries. www.handyharman.com

Presenter: Eric Lussier

Eric Lussier is the vice president of H&H Business System which focuses on process improvement across a portfolio of manufacturing companies. He has a wealth of experience in process improvement in various industries from automotive to diversified manufacturing.