Signature Healthcare 
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Value Stream 4 Extended Enterprise

Our path to excellence

Achieve operational excellence using lean philosophy
Tuesday, Oct. 25 Location Code
9:45am-10:45am San Antonio Ballroom, 3rd floor TP/04

Learn the approach used to roll out the lean management system, including the limited use of external consultants, senior leaderships active ownership of the system. Hear about the role of education and the internal lean team. Gain insights into the development of management competency and use of quarterly assessments, and pilot halls to test lean system and operational improvements.


Traditionally, healthcare has been designed from the perspective of professionals and delivered and organized in silos of excellence rather than from the demands/needs of the patient. Significant value improvements will come only when we start looking through eyes of the patient. Learn how Signature first implemented a ground up lean management system across all departments within the hospital and multi-disciplinary medical group. Hear how staff developed competency in using a strategically aligned learning and continuous improvement system. This system implementation has taught mangers and staff to see opportunity to improve departmental processes. As Signature builds on individual improvements and problem solving, and develops competency in team problem solving, it is learning to see defects and waste across the continuum of care, increasing the value production from the system.  Discover the gradual growth of the lean team by funding through operational improvement and hear examples of achievements of the program.


With over 2,500 employees and a medical staff of over 500 physicians, Signature Healthcare Corporation is comprised of Signature Healthcare Brockton Hospital and Signature Medical Group. Brockton Hospital is a community-based non-profit teaching hospital, providing a full range of clinical services. It has 263 licensed beds, including a 29-bed hospital-based skilled nursing unit. In addition to providing medical/surgical, pediatric and obstetric services, the hospital offers inpatient and outpatient psychiatry, radiation oncology, cardiac catheterization, Level II nursery, and magnetic resonance imaging. Signature Medical Group has over 150 physicians and offers high quality primary and specialty care, operating from locations in Abington, Bridgewater, Brockton, Abington, Randolph, Raynham and Stoughton.

Presenters: Kim Hollon / Gagan Rajpal

Kim Norton Hollon has been chief executive officer and president at Signature Healthcare Brockton Hospital since 2010. He has over 30 years of experience in hospital administration. Prior to joining Signature Healthcare, he served as the chief operating officer for the Excela Health System in Pennsylvania overseeing four hospital campuses and a workforce of 4,500. Prior to Excela, he worked for 21 years with the Methodist Health System in Dallas, serving as the president of Methodist Dallas Medical Center and president of Methodist Charlton. Hollon has a bachelor's degree in business administration from University of Montevallo in Montevallo, Alabama and a master's degree in hospital and health administration from the University of Alabama in Birmingham.

Gagan Rajpal has been lean specialist at Signature Healthcare since June 2013. He coaches the lean system, tools and principles across the organization. He facilitates focused improvement initiatives with the functional leadership to ensure sustained process improvement.  Rajpal collaborates in defining success metrics and/or key performance metrics (KPI) for individual improvement initiative and process flows. He also tracks, coordinates and supports calculation of improvement gains and communicate progress against goals.