Learn how to help people change their mindsets and how to develop the skills needed for innovation and creativity. Hear about the pricing, marketing and sales challenges of new products. Discover the value of organizing by value stream.
The product O.C. Tanner has made for 89 years is mature and declining, which provides the opportunity to ask what else the market will buy. “How can we provide more value to our clients?” Hear how the company is using its presses and mills differently and casting dramatically new items, adding many new processes. Learn how it changed the machine shop from a supplier of tools to a producer of customer product, and created a can-do attitude of creative experimentation and innovation. Its partnership with marketing has resulted in twice-weekly discussions on new ideas, products and processes, and the daily PDCA that follows. Hear how there is one new value stream growing 30 percent per year and another growing 300 percent a year, requiring fully staffing on all shifts. With an on-time delivery rate of 99.1 percent and returns at less than 1 percent, the company's manufacturing processes are considered best-in-class. It's secret? Focus on continual improvement with tools, leadership and processes that support people who love to do great work.
Founded in 1927, O.C. Tanner Company helps organizations appreciate people who do great work. It ships 6,000 one-of-a-kind, customized awards daily. Headquartered in Salt Lake City, Utah, and with offices world-wide, the company has 8,000+ clients in 150 countries. It is ranked number 61 on the 2016 Fortune 100 Best Companies to Work For list (2nd year on list), along with 27 of its clients. www.octanner.com
Read more about O.C. Tanner in this AME Target magazine feature story: Going for the lean gold
Gary Peterson is executive vice president of supply chain and production at O.C. Tanner Company. For the past 29 years, he has held a diverse set of positions within the company, including market research manager, manufacturing change facilitator, where he was instrumental in moving the operation from batch to lean resulting in the Shingo Award for Manufacturing Excellence, VP of manufacturing, marketing VP of award development, and VP of research and professional services. In 2015, Peterson was inducted into the AME Hall of Fame. He serves on the executive advisory board for the Shingo Institute. He holds an MBA and a bachelor’s degree in statistics from Brigham Young University.