Learn the differences between problem solving and solution building. Hear how solution-focus and lean are strengthened when integrated as vehicles of change and how implementing solution-focused lean will lead to broader employee engagement. Practice adapting traditional lean tools to a solution-focus mindset.
A solution-focused lens fosters an environment that allows a mindset of improvement to flourish. Lean adds value to an organization when employees embrace the lean principles and see the benefits of strengthened efficiency, communication and having input into their own operation. A powerful partnership is born when you combine solution-focused practices with lean thinking. This relationship creates and sustains results, motivation and engagement that fosters a positive ripple effect every organization desires – a culture of continuous improvement built on an engaged and empowered work environment.
The Brant Community Healthcare System (BCHS) is an acute care health centre with 300+ beds, 2,300 staff, physicians and volunteers that all share a true north of “BCHS- Your Partner in Lifetime Health: Patient First, A Great Place to Work, Using Resources Wisely" to guide decisions and actions. BCHS embraces performance excellence based on creating a lean culture. Innovative BCHS hand hygiene music video ‘I Want to Wash My Hands’ continues to receive international recognition. BCHS is an AME Excellence Award recipient.
Karla Stonham is continuous improvement facilitator at Brant Community Healthcare System. She has a green belt and is bronze lean certified. With 25 years of experience in health care, Stonham is noted for change management, project leadership, workshop facilitation and creation, 5S, team building, customer service and leadership qualities.
Brenda Zalter-Minden is a consultant at BZM Solutions, specializing in a solution-focused approach. She specializes in leadership, management, team building, coaching, facilitating and creating workshops. She has taught post graduate students for Toronto Advanced Professional Education (T.A.P.E), Faculty of Social Work Continuing Education affiliated with the University of Toronto, as well as for the Adler Learning Centre.