One System / One Voice  
Intermediate level
Advanced level

Coaching past denial and resistance to create receptive leaders

One System / One Voice

Strategies to develop buy-in for the lean journey

Coaching and communication strategies/techniques for moving a leader from resistance to action; change management; motivational interviewing skills; work in small teams to practice demonstrated techniques.


Hear, discuss and practice strategies and techniques designed for coaching/counseling a leader who is not ready to change or be changed. Focus on the first three stages of behavioral change, starting with pre-contemplation. Learn how people in pre-contemplation have no intention of changing their behavior – possibly viewed as problematic by external observers – in the foreseeable future. Hear how these individuals, often labeled as resistant or in denial, may not see their behavior as a challenge. Then learn about contemplation, when a person is aware a problem exists and seriously considers action, but has not made a commitment to action. Gain insights about preparation, when an individual intends to take action soon and reports steps in that direction. Learn how this stage is a combination of behavioral actions and intentions. Benefit from discussion and demonstration of these concepts and techniques. Work in small teams, practicing the coaching and communication techniques that have been demonstrated, such as motivational interviewing skills that enable identification of the coachee’s behavioral characteristics. Discover effective ways to move a leader from resistance to acceptance and action. Learn when it is most effective to counsel, coach and instruct.


One System / One Voice is a learning-oriented group dedicated to organizational transformation. The firm coaches and counsels leaders about understanding the change in thinking and behavior required to transform to a one-system, one-voice culture. It also counsels leaders about techniques to move people through the stages of change from not being on board to being an advocate.

Speakers: Larry Anderson / Ron Oslin / Tony Chamblin

Each of the coaches has extensive experience coaching organization change. Their experience includes CEO, COO and Deming intern (Ron Oslin), Toyota operations and problem-solving leadership (Tony Chamblin), and Operations VP and SME/AME/ASQ/Shingo Lean Gold level certification (Larry Anderson). Each coach has over 20 years of lean/operational improvement experience.