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Shift the dialogue, shift the culture

Dialogue as the missing link in lean program implementation
Monday, Nov. 4 Location Code
1:00pm-5:00pm TBD MW/25

Discover how your own ‘SoundWave’ serves to create the cultures you want and why skillful dialogue is the missing link. This workshop will make you more aware of your particular style of talk, its potential effects on others and what you and your leadership teams can do to become better at holding skillful dialogue and develop the desired culture.


The lean or six-sigma implementation journey is dynamic and requires leaders to be effective and skillful in their dialogue across a range of situations that frequently recur during the evolution of a culture of improvement - the need to advocate for change, the need to ensure conformance, and the need to coach for improvement. Gain insights into how talk (what we say and the way we say it) has a direct impact on the thoughts, feelings and behaviors of those around us. Learn how leaders can become highly skilled in their dialogue with people - able to coach and counsel one moment and instruct and direct the next. Hear how coaching is a critical ingredient and a fundamental feature of the end-game. and how eveloping dialogue is a meta-skill, underpinning many modes of interaction.


Shawcor is a world leading integrated energy services company and works in a variety of industries including oil and gas, petrochemical, industrial, electrical, electronic, automotive and communications. Shawcor helps keep construction projects and operations running smoothly and to specification through proprietary, technology-based products, services and solutions organized into four distinct groups. With steady, substantial growth since the 1930s, Shawcor has become an integrated services company operating more than 100 manufacturing and service facilities in 25 countries around the world.

Presenters: Bob Garces / Kevin Eyre

Bob Garces is vice president - Shawcor Management System (SMS) for Shawcor. Over the years, he has led successful lean programs resulting in reliable execution and sustainable gains. Best practices from these programs have been showcased through plant tours, workshops and publications. Distinguishing features of these programs are the design and delivery of leadership development and a culture where employees are engaged in improving business processes and performance. 

Kevin Eyre is the founding director of Talk is Action Limited, a company that specializes in improving the quality of dialogue between people at work. He is the creator of the SoundWave® suite of analytical and development resources and an experienced organization development professional with a particular expertise in the people dynamics of lean-sigma transformations. Eyre is a visiting lecturer at Cranfield University and a member of the Association for Business Psychologists (ABP).