Leader Standard Work - Adding Value to Front Line People Engagement
Overview
Leadership can, at times, be a demanding endeavor with the numerous responsibilities, meetings, and patient or provider challenges that require attention. It can be challenging to maintain focus on activities that yield true value for both the Leader and the organization. Leader Standard Work (LSW) is a mechanism designed to help identify these areas of value, such as the professional development of personnel, organizational growth, and self-improvement. Furthermore, LSW offers insight into how one's time has been allocated, revealing whether efforts have genuinely been focused on enhancing the team and oneself for the ultimate benefit of patient care.
AME Healthcare Series
Host Company
Dignity Health is one of the largest health systems in the nation, with more than 400 care centers, including 41 hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics in 22 states. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. We strive to provide high-quality, affordable health care with compassion and human kindness to improve the health of all communities we serve. Our goal is to create healing environments that meet the physical, mental, and spiritual needs of all we serve.
Presenter
Delia Christian, brings 24 years in healthcare, beginning as a Medical Assistant and progressing to a Director role, I bring 17 years of dedicated leadership experience. A significant part of my leadership tenure has been focused on training, facilitating, and coaching teams in Lean methodologies. I value being present on the floor, which allows me to continuously identify process waste and mentor my leaders in developing new, more efficient processes by eliminating non-value-added activities. My greatest professional satisfaction comes from witnessing the moment an employee or leader realizes their own capacity to drive positive change for their team and patients.
Agenda
Tuesday, March 17, 2026
9 a.m. Introduction
9:05 a.m. Presenter presentation
9:50 a.m. Q&A
10 a.m. Webinar concludes
PARTICIPANT BENEFITS
Examples of Leader Standard work (LSW) and methods for determining what adds value.
WHO SHOULD ATTEND
All leaders
Safety Requirements
OTHER REGISTRATION INFORMATION
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