Employee Engagement Through Daily Management System Huddles
Overview
What if your daily huddle could be more than a quick exchange of information? Discover how the Daily Management System can transform everyday huddles into powerful opportunities for employee engagement, problem solving, and continuous improvement.
Learn how USPS uses standardized huddle boards, key performance indicators, and the Three Rs—Recognition, Reflection, and Readiness—to create meaningful two-way communication and connect frontline employees with leadership. Explore practical approaches for building a culture where employees feel heard, valued, and empowered to identify challenges and contribute to solutions.
You’ll also learn how Gemba, board walks, coaching, and a mindset of support help leaders follow through on what they hear and turn daily conversations into action. Whether you are new to Operational Excellence or looking to strengthen your existing huddle process, this session will provide practical insight into creating more engaged teams, improving communication, and keeping the focus on what matters most—delivering value to the customer.
Host Company
The U.S. Postal Service is the only delivery service that reaches every address in the nation: Nearly 167 million residences, businesses, and Post Office Boxes. The Postal Service generally receives no tax dollars for operating expenses and relies on the sale of postage, products, and services to fund its operations. The Postal Service’s mission is to serve the American people and, through the universal service obligation, bind our nation together by maintaining and operating our unique, vital and resilient infrastructure; to provide trusted, safe and secure communications and services between our Government and the American people, businesses and their customers, and the American people with each other; and to serve all areas of our nation, making full use of evolving technologies.
Presenter
Kristy Anderson is a Continuous Improvement Specialist with a wealth of knowledge and experience as demonstrated throughout her Postal Service career which started in 2008 as a sales, services, and distribution clerk. Kristy quickly advanced into management in 2010 and held a wide variety of positions encompassing mail delivery, retail operations, administrative support, customer relations, safety, human resources, media relations, internal and external communications, lean six sigma training facilitation, project management, and opperational excellence.
Kristy earned her Associate of Arts in Liberal Arts from Johnson County Community College in Overland Park, KS in 2010 and has been a certified lean six sigma black belt since June 2023. She is a certified trainer, holds Rasmussen University professional certifications in fundamentals of project management and organizational development, and is a graduate of the Postal Service’s Human Resources manager development, lean leader, and advanced leadership programs.
Agenda
Tuesday, December 8, 2026
Pacific Time
9:55 a.m. Check in
10:00 a.m. Introduction
10:05 a.m. Presenter presentation
10:50 a.m. Q&A
11:00 a.m. Webinar concludes
PARTICIPANT BENEFITS
- Transform daily huddles into engagement opportunities
- Use the Three Rs: Recognition, Reflection, and Readiness
- Make performance visible
- Empower employees to solve problems Lead with a mindset of support
- Connect frontline employees with leadership
- Use Gemba and board walks to strengthen follow-through
- Build a culture of continuous improvement
- Keep the customer at the center
WHO SHOULD ATTEND
- Leaders
- Managers
- Supervisors
- Continuous improvement professionals who want to strengthen employee engagement, improve daily communication, and apply Operational Excellence principles within their teams.
Safety Requirements
OTHER REGISTRATION INFORMATION
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