This tour will focus on two separate facilities of Trane’s Light Commercial Unitary (LCU) Front-End Model Value Stream. This is the first “lean in sales” effort in the company that started in 2014 years ago into the journey in sales with a focus to grow market share for these products in the state of Georgia.
The first facility is the commercial sales office, where you will see managing for daily improvement (MDI) for quoting and ordering, standard work, problem solving of top Pareto misses, MDI for outside sales, visual management and MDI spreading to other areas including billing and the district strategy board with A3s used for all strategic initiatives.
The second facility is dealer/residential sales office, parts store and warehouse, where will see customer experience experiment (one counter), MDI for quoting/ordering, MDI for warehouse, standard work for warehousing, office layout, 5S and engagement, leadership, coaching.
Trane Commercial offers a broad portfolio of operational and energy efficient solutions that earn customers for life by creating better places for people to work, learn, heal and live their lives. They do this by going beyond — they not only design and manufacture reliable, efficient and connected HVAC systems, but these systems are maintained and improved by Trane's world-class services business to maximize building performance. www.trane.com