Franklin Park Zoo (Zoo New England) 
Beginner level

A lean journey led by distinctive coaches

Tuesday, Oct. 10 Location Code
11:15am-3:35pm Hynes Center, Level 3, Room 313 TT/12



After a presentation on the continuous improvement (CI) program underway at the Franklin Park Zoo, which will highlight several successes, attendees will take the 'Behind the Scenes Tour.' This will include stops at the daily huddle boards, examples of A3 problem solving, use of fish-bone diagrams, and preparation of foods and medications for the animals.

Massachusetts General Hospital developed a lean simulation based on venomous snake bites, which Zoo New England participated in presenting at the Northeast Lean Conference 2016, in Worcester. The goal of the CI program is to make things easier, better, faster for zoo employees. The tour will highlight several of the accomplishments to date. Although the zoo has not had any formal training in lean, it has been coached by Bruce Hamilton, President of GBMP (Greater Boston Manufacturing Partnership), Gerry Cronin, Kaizen Promotion Officer at MGH (Massachusetts General Hospital) Center for Comparative Medicine, and Steven Spear, Principal at The High Velocity Edge, LLC, Massachusetts Institute of Technology and Harvard Business School.


Commonwealth Zoological Corporation D/B/A Zoo New England is the private, non-profit corporation that operates Franklin Park Zoo in Boston and Stone Zoo in Stoneham, Massachusetts. Zoo New England programming is made possible through earned revenues and state, private, and corporate funding.

Franklin Park Zoo is a 72-acre site nestled in Boston’s historic Franklin Park. The Zoo was founded in 1912 and was managed by the City of Boston until 1958, when the Metropolitan District Commission (MDC), a state agency, assumed management. The MDC managed the zoos until 1991, when Governor William Weld signed legislation to create the private Commonwealth Zoological Corporation (CZC). In July of 1997, the CZC changed its name to Zoo New England to reflect the regional appeal of the Zoo.

Restrictions / Requirements

To participate in a tour, all attendees must adhere to and respect the tour hosts' restrictions and requirements.
Non-adherence may exclude you from a tour.

  • Leather like closed-toe shoes (No high heels)
  • Long or short-sleeved shirt/blouse
  • Long pants (no shorts, skirts, dresses)