Conflict is the root of all waste

Why continuous improvement doesn't stick
Monday, Oct. 9 Location Code
1:00pm-5:00pm Sheraton, 2nd floor, Republic Ballroom B MW/16

Identify and address the emotional issues hampering your improvement progress. Explore organizational structures, activities, behaviors and attitudes affecting the success of CI initiatives. Learn about the relationship between culture and performance and how employee engagement drives a CI culture. Get to the real root of your performance pain.


Understand the relationships among organizational structures, activities, prevailing behaviors and attitudes (SABA) - a key to unlocking performance potential. Delve into the root cause of unresolved conflict, and how related issues affect the results achieved during continuous improvement (CI) initiatives. Hear how the true root cause driving operational pain doesn’t typically surface during a 5 Why exercise or in a value stream map. Learn how to identify and address the conflict that drives waste, to successfully implement change and manage the emotional waste/muda that hinders your progress. Discover how culture and performance are related and how employee engagement drives a CI culture. Gain insights about behavioral tendencies using the DISC model (Dominance, Inducement, Submission or Compliance), a behavioral assessment tool based on the work of psychologist William Moulton Marston. Explore common symptoms of unresolved conflict such as territorial managers, low morale, failure to learn/use new systems and failure to address/resolve known issues.


Macresco is a management consulting firm dedicated to helping organizations achieve transformative results. The firm believes in the radical possibility of workplaces that are productive and humanistic, and in employee engagement’s profound impact on performance. The practice enables enterprise excellence through intervention across three service pillars: strategy, organization and operations. The firm helps clients capitalize on the value of their business, understand the needs of their employees and eliminate complexity to bring their vision into focus.

Presenter: Scott Gauvin

Scott Gauvin is the CEO of Macresco. He is an experienced change agent with more than 22 years’ experience helping organizations realize their potential, driving performance gains through organizational alignment and a progressive approach to operations strategy. Gauvin has advised companies in a wide range of industries. Before launching Macresco, Gauvin was a business management consultant. He holds a BA from the University of Massachusetts, an MBA from Boston University and six sigma black belt certification.