The Ohio State University 
Beginner level
Value Stream 1 Engaged People

Build leadership capability, engage medical center teams

Thursday, Oct. 22 Location Code
10:45am-11:45am Jr. Ballroom A/B, 3rd floor ThP/43

Achieve better patient outcomes, decrease hospital-acquired conditions

Explore tactics for engaging workers in continuous improvement practices; cultivate process thinking and problem-solving approaches; related measures for systemic daily improvement; learn how to achieve sustainable progress; understand health care accountability issues; change management, culture and safety performance; formal lean training complemented by workshops and gemba visits.


Dig deeply into strategies for performance improvement and how to engage health care workers at all levels in this progress. Understand how a unique partnership between the Ohio State Medical Center and its B-school (Fisher College of Business) enabled teams of caregivers to dramatically improve outcomes and patient safety. Hear how physicians and nurses learned about lean practices through formal master’s training as well as workshops and gemba visits. Learn how they used new lean capabilities and resources to become leaders involving employees in improving patient-centered care. Get details on reduced hospital-acquired conditions by more than 40 percent across the medical center. Find useful information on training and coaching (resulting in achievement of a master’s degree and black belt) that fosters process thinking and new problem-solving approaches, complementing the practitioners’ clinical skills and passion for patient wellbeing. Hear about change management, culture change supporting a continuous improvement philosophy, accountable care issues and measures of success for sustainable daily improvement in health care.


The Ohio State University Wexner Medical Center is an academic quaternary medical center with six hospitals, 1100 physicians, 3000 nurses and more than 10,000 employees. It provides all types of care including specialty cancer, transplant, rehabilitation and advanced cardiopulmonary care. The Ohio State University Fisher College of Business has produced exceptional leaders who meet the challenges of a changing global business environment through creative, effective solutions since 1916. One such innovation is the Master of Business Operational Excellence (MBOE) program aimed at mid-career professionals from across North America.

Speaker: Peter Ward / Susan Moffatt-Bruce

Peter Ward is a professor of operations management at The Ohio State University. He holds the Richard M. Ross chair in management at the Max M. Fisher College of Business, where he is chair of the Department of Management Sciences. Ward is the founding president of the Lean Education Academic Network. He is the academic director of Fisher’s Master of Business Operational Excellence program and co-director of the university’s Center for Operational Excellence. His research has received recognitions including the Shingo Prize.

Susan Moffatt-Bruce is a thoracic surgeon, as well as and the chief quality and patient safety officer and associate dean for clinical affairs at the Ohio State University Medical Center. She was responsible for the implementation of the safe surgical checklist and crew resource management across the medical center, and also for standardizing processes, leading to significant reductions in central line infections, pressure ulcers and ventilator-associated pneumonia. She has contributed to an integrated electronic medical record, a value-based purchasing program and a 16 percent reduction in all-cause readmissions.