Cleveland Clinic 
Intermediate level
Advanced level
Value Stream 3 Innovation

A pivot in creating an improvement culture

Tuesday, Oct. 20 Location Code
9:30am-10:30am Room 232/233, 2nd floor TP/03

Lean software development, from awareness to alignment and acceleration

Successfully implement lean software, applying lean concepts and effective project management strategies; help to enhance development of an improvement culture; engage employees in transformation through awareness, alignment and acceleration initiatives.


Learn how to launch lean software in an established organization culture, employing focus and creativity to overcome the inertia of historical norms as you support lean culture advancement. Hear how the Cleveland Clinic business intelligence (BI) team successfully applied lean concepts through teamwork and project management tactics such as visual boards, daily huddles, work cycles and customer collaboration. Get details on a fast (less than five months), simplified lean software start-up with two initial pilot teams, plus the organizational impact of the implemented changes. Learn about key preparation steps, including learning and leadership development, as well as enabling factors and challenges to these efforts. Focus on related awareness, alignment and acceleration initiatives. Hear about agile-scrum progress, kata applied to lean implementation and the PDCA cycle for implementing an improvement culture. Gain information on collaboration and cross-functional teams, daily management, employee engagement, innovation, project management, virtual systems and visual management.


Cleveland Clinic is a national leader and model of health care for the future. It serves northeast Ohio through a main campus, eight community hospitals and 18 family health centers, in addition to facilities in Florida, Nevada, Toronto and Abu Dhabi. The Cleveland Clinic integrated structure enables the organization to control costs, measure and improve quality and provide access to high-quality health care services across a broad regional system.

Speakers: Christopher Kucharik / Patrick Day

Christopher Kucharik is a continuous improvement (CI) process improvement specialist at the Cleveland Clinic. A six sigma black belt with 11 years’ lean experience, he facilitates the organization’s transformation into a culture of improvement based on lean thinking and principles. His goal is to create the best place to work with the greatest customer, employee and supplier satisfaction, plus excellent long-term financial performance.

Patrick Day is a business intelligence project manager for the Cleveland Clinic. He has more than 20 years’ experience in business and IT as a project manager, group manager and analyst. Through the business intelligence and analytics team, he works on the leading edge of the lean and agile cultural revolution to provide the right data in the right hands at the right time, supporting health care transformation.