Coaching past denial and resistance to create receptive leaders: strategies to develop buy-in for the lean journey

Thursday, Oct. 22 Location Code
9:30am-11:45am Room 262, 2nd floor SIS/11

Coaching and communication strategies/techniques for moving a leader from resistance to action. 

In this highly interactive session you will learn about the importance of: change management; motivational interviewing skills; work in small teams to practice demonstrated techniques.


Capital One is a diversified bank offering a broad array of financial products and services to consumers, small businesses and commercial clients. A Fortune 500 company, Capital One has one of the most widely-recognized brands in America. As one of the nation’s ten largest banks based on deposits, Capital One serves banking customers through branch locations, primarily in New York, New Jersey, Texas, Louisiana, Maryland, Virginia and the District of Columbia.

Facilitator: Ron Oslin

Ron Oslin is the lean transformation coach and counselor at Capital One Bank. He is responsible for counseling and coaching the organization through its lean transformation, including teaching leadership the elements of One System/One Voice, the Customer Back model, lean management, motivational interviewing and coaching skills. He joined Capital One in 2007, with more than 20 years of lean application experience in manufacturing and service. Oslin began his process learning journey in 1982 as an intern to Dr. W. Edwards Deming. He has held various leadership positions and applied lean methodologies in printing, auto manufacturing, marine heating and air conditioning manufacturing. Oslin holds a bachelor’s degree from Virginia Commonwealth University.