Mercy Health West Hospital 
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Implementing flow and patient care emergency room improvements

Wednesday, Oct. 21 Location Code
8:20am-12:50pm Departure area 3, 2nd floor WT/07
Thursday, Oct. 22 Location Code
8:00am-12:30pm Departure area 3, 2nd floor ThT/03

Pharmacy, lab performance also advance through value stream mapping

Learn how to employ value stream mapping to ensure flow, quality and cycle time improvements; hear how a split flow model reduced emergency department door-to-physician time and contributed to shorter discharged length of stay; cultural change and innovation.


Explore the split flow model at Mercy Health West Hospital and hear how a second flow stream of patients through the emergency department (ED) parallels the regular acute/critical care flow stream. Get details on how the ED reduced patient door-to-physician time from 45 minutes to eight-to-ten minutes by allowing patients to be evaluated immediately by an ED provider at the point of triage. The performance of this “provider in triage” (PIT) model and split flow reduced the discharged length of stay for ED patients. Learn how value stream mapping (VSM) for pre-, during- and post-patient care helped to eliminate pharmacy stock-outs.  The hospital’s “meds to beds” system also ensured correct medication availability at the patient bedside. Gain insights about how lab design reflecting VSM improvements improved capacity and turnaround time performance, allowing all regional Mercy units to send testing to one central location (Mercy West). Hear about cultural/enterprise VSM improvement, innovation, sustainability and achieving business results.


Mercy Health has served the greater Cincinnati area for more than 160 years. It is a premier health care provider with more than 80 network locations throughout Cincinnati. Its six hospitals provide easy access to leading physicians, advanced technology, experienced and compassionate caregivers and a wide range of care. It has a staff of more than 9000 employees and is affiliated with more than 1800 physicians representing a wide variety of medical and surgical specialties.

Tour Host

Michael Stephens is the market president at Mercy Health West Hospital.

Restrictions / Requirements

To participate in a tour, all attendees must adhere to and respect the tour hosts' restrictions and requirements.
Non-adherence may exclude you from a tour.

  • Leather like closed-toe shoes (No high heels)
  • Long or short-sleeved shirt/blouse
  • Long pants (no shorts, skirts, dresses)