One System One Voice  
Intermediate level
Advanced level

Coaching past denial and resistance to create receptive lean leaders

Friday, Oct. 23 Location Code
8:00am-12:00pm Room 237/238, 2nd floor FW/35

Develop willingness and confidence to experiment with alternative behavior

Move leaders from resistance to needed action, using effective coaching, counseling and instruction techniques; learn about the basics of motivational interviewing, identifying an individual’s behavioral characteristics and helping to transform reluctance to action; understand the six stages of change and effective timing for coaching to support effective change management.


Learn strategies for counseling a leader who isn’t ready for coaching, helping to remove barriers to needed lean change. Gain information about crucial coaching and communication skills to support effective change management. Focus on the first three stages of behavioral change, with additional information about strategies and techniques in all six stages of change. Learn how to assist people who exhibit these characteristics: pre-contemplation (people who are resistant to changing their behavior), contemplation (people, sometimes called supporters, with awareness of alternative behavior, who seriously consider action but do not commit to change) and preparation (intent upon changing their behavior, but lacking the confidence to experiment with new behavior/change). Explore basic elements of motivational interviewing, identifying an individual’s behavioral characteristics and moving a leader from resistance to action through stages of change. Hear about effective timing for counseling, coaching and instructing as well as coaching techniques that create roadblocks to change. After discussion and demonstration of concepts and techniques, practice role-playing and participate in other interactive, small-team activities.


One System One Voice is a learning-oriented group dedicated to organizational transformation. The firm coaches and counsels leaders about understanding the change in thinking and behavior required to transform to a one-system, one-voice culture. It also counsels leaders about techniques to move people through the stages of change from not being on board to being an advocate.


Speaker: Larry Anderson / Ron Oslin

Larry Anderson is a coach for One System One Voice. He has extensive experience coaching for organizational change and more than 20 years’ lean/operational improvement experience. Anderson has served as an operations vice president. He achieved gold level SME/AME/ASQ/Shingo lean certification.

Ron Oslin is the lean transformation coach and counselor at Capital One Bank. He is responsible for counseling and coaching the organization through its lean transformation, including teaching leadership the elements of One System/One Voice, the Customer Back model, lean management, motivational interviewing and coaching skills. He joined Capital One in 2007, with more than 20 years’ lean application experience in manufacturing and service. Oslin began his process learning journey in 1982 as an intern to Dr. W. Edwards Deming. He has held various leadership positions and applied lean methodologies in printing, auto manufacturing, marine heating and air conditioning manufacturing. Oslin holds a bachelor’s degree from Virginia Commonwealth University.