TWI Institute 
Beginner level
Intermediate level

Develop a culture that is a competitive advantage

Monday, Oct. 19 Location Code
8:00am-5:00pm Room 232, 2nd floor MW/17

Engaged, empowered people utilizing TWI concepts in continuous improvement initiatives

Learn a powerful method for building competitive strength through engaged, empowered employees; gain fundamentals of the TWI Job Instruction (JI), Job Relations (JR) and Job Methods (JM) training programs; hear how to plan a TWI pilot as you begin a seven-step TWI implementation process.  


Learn how to engage and empower employees, creating a competitive advantage. Meet the challenge of involving employees, utilizing TWI as a key element in any lean or continuous improvement (CI) process. Gain information about how employees can shift a culture. Develop an alternative to the strategy of encouraging people to do more with less, without any long-term commitment. Hear about shifting to development of human capital to improve competitive strength. Learn about TWI, developed in the 1940s to build capability in organizations by providing front-line management the basic skills of Job Instruction (JI), Job Relations (JR) and Job Methods (JM). Hear about the fundamentals of the TWI JI, JR and JM training programs and how the four-step method is taught. Focus on how to plan a TWI pilot project as the start of a seven-step TWI implementation process for engaging front-line personnel. Participate in a hands-on exercise about creating JI breakdowns, helping to establish a JI training auditing process that ensures newly-trained people will always do jobs according to the standard method.


The TWI Institute is a not for profit dba of the Central New York Technology Development Center (CNYTDO) NIST MEP in Syracuse, NY. The organization resurrected the original TWI program in 2001. The institute has become the trusted global resource for TWI training, certification, coaching, networking and education for the growing community of practitioners and trainers in the manufacturing, construction, health care and service industries.

Speakers: Scott Curtis / Dick Jackson
Scott Curtis, the president and CEO of the TWI Institute, has 25 years’ diversified manufacturing and leadership experience at Mobil Chemical, Huhtamaki Consumer Packaging and Albany International. Achievements from the TWI implementation at Albany International were featured in the book, Implementing TWI: Creating and managing a Skills Based Culture. Curtis received training in six sigma from the University of Tennessee Knoxville. He received a bachelor’s degree from Rochester Institute of Technology and an MBA degree from University of Phoenix.
Dick Jackson is the director and master trainer with the TWI Institute. He began his manufacturing career at Remington Arms as a machine operator and also held management positions including quality engineer, engineering supervisor, organization development resource and group leader of continuous improvement. His strong engineering and management experiences are now put to good use introducing TWI to companies, providing follow-up coaching during the implementation process and training new TWI trainers. Jackson earned an AS engineering science degree from Mohawk Valley Community College, and BS mechanical engineering and MBA degrees from Syracuse University.