Cleveland Clinic 
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Lean simulation using Scrabble

Friday, Oct. 23 Location Code
8:00am-12:00pm Room 233, 2nd floor FW/30

Organizational transformation and collaborative teamwork 

Practical application of operational excellence principles, systems and tools that can be applied in manufacturing and health care environments; performance metrics used to prioritize improvement efforts; the value of teamwork; visual management and error-proofing.


Gain a comprehensive overview of lean principles, systems and tools needed to systematically drive continuous improvement activities. Use components from the board game Scrabble, experiencing the value of teamwork and workplace organization. See how collaborative care teams build phrases in a simulated out-patient clinic setting. Measure your team’s performance and then identify and prioritize improvement opportunities. Hear about teamwork, costs versus value, takt time, 5S, workplace organization, visual management, error-proofing, Total Productive Maintenance, quick changeover and other improvement tools and concepts. Learn how this simulation was originally designed for a manufacturing environment and was modified to address the needs of a health care organization. Whether you are from manufacturing or from health care, gain understanding about how the underlying lean principles, systems and tools translate well between the two environments. See the practical application of operational excellence principles, systems and tools, using performance metrics to prioritize improvement efforts.


Cleveland Clinic is a national leader and model of health care for the future. It serves northeast Ohio through a main campus, eight community hospitals and 18 family health centers, in addition to facilities in Florida, Nevada, Toronto and Abu Dhabi. The Cleveland Clinic integrated structure enables the organization to control costs, measure and improve quality and provide access to high-quality health care services across a broad regional system.

Speaker: Tim Pettry

Tim Pettry is a process improvement specialist with the Cleveland Clinic. He focuses on continuous improvement (CI) systems and tools to take the clinic to the next level in its CI journey through organizational assessments and competency development. Prior to joining the Cleveland Clinic team in 2008, Pettry had 18 years’ experience at the Ford Motor Company. He served as a Ford Production System (FPS) coach for the Powertrain Division and FPS coordinator at the Ford Cleveland manufacturing site. He is a lead examiner for the Shingo Prize for Operational Excellence and has served as an examiner since 1996. Pettry earned an MBA degree from Cleveland State University and a B.S. degree in business administration from Bowling Green State University. He is lean bronze certified.