Intermediate level
Advanced level

Value stream mapping (VSM) across the organization

Monday, Oct. 19 Location Code
8:00am-5:00pm Room 201, 2nd floor MW/07

How to visualize work and align leadership for organizational transformation

Learn how properly-managed VSM results in an aligned, engaged and knowledgeable leadership team; address issues in office-based value streams; through discussion and hands-on activities, realize the full value of VSM in office and service environments.


Learn to use value stream mapping (VSM) to build leadership consensus and engagement for developing a strategic-level transformation plan. Broaden VSM as an effective management practice and learn about properly scoping, planning and executing effective VSM activities. Hear how to address issues in office-based value streams. Realize the full potential of VSM – too often delegated, limited to production processes or used as a tactical process-design tool. Participate in an interactive session to gain understanding about harnessing the true power of VSM and learn how it is much more than just a mapping technique. Understand how properly-managed VSM results in an aligned, engaged and knowledgeable leadership team. Hear insights about using VSM for more complex processes.


Founded in 2001, Osterling Consulting, Inc. specializes in supporting companies on their lean journey. With an extensive client base in the United States and Mexico, the firm plays a pivotal role in lean transformations across a broad range of industries including manufacturing, process, service and commercial construction. From the front office to the front lines, its methodology reflects a holistic approach to improvement, integrating coaching, learning and doing. www.mosterling.com

Speaker: Mike Osterling

Mike Osterling, the president of Osterling Consulting, Inc., has more than 30 years’ leadership experience. He previously worked at Schneider Electric and guided the lean transformation at several plants. He is among the founders of the San Diego State University lean enterprise certificate program. Osterling has an MBA degree and a B.S. degree in production and operations management. He is a certified trainer for the implementation of lean manufacturing (University of Kentucky). Osterling earned a six sigma black belt. He co-authored Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation as well as Metrics-Based Process Mapping: Identifying Waste in Office and Service Environments and The Kaizen Event Planner.