Alcon's Customer Experience Center

A display of leading technology products in eye care
Thursday, Oct. 20 Location Code
7:25am-11:15am Alcon ThT/01



Tour Alcon's Customer Experience Center with a full display of eye care products and Surgical Instrumentation. Alcon customers including Ophthalmologists are able to experience products and even perform simulated surgical procedures while learning about the latest advanced technology available. Alcon utilizes the Customer Experience Center as a best practice to obtain critical Voice of the Customer feedback for continuous product and process improvements and design development of new products. As a part of the tour there will be an AME presentation on the best practices of using technology to advance and accelerate continuous improvement. Alcon will also provide an overview of it's continuous improvement initiative, 'Simplifeye' sharing best practices that have achieved a cultural transformation and over $150M in savings annually across all functions.

Please note this additional requirement: You must show personal identification to participate on this tour. 


Alcon is the global leader in eye care, dedicated to helping people see brilliantly. With an over 75-year heritage, we are the largest eye care device company in the world, with complementary businesses in Surgical and Vision Care. Being a truly global company, we work in 60 countries and serve patients in more than 140 countries. We have a long history of industry firsts, and each year we commit a substantial amount in Research and Development to meet customer needs and patient demands.

Restrictions / Requirements

To participate in a tour, all attendees must adhere to and respect the tour hosts' restrictions and requirements.
Non-adherence may exclude you from a tour.

  • No cell phones
  • No competitors
  • No recording devices
  • Leather like closed-toe shoes (No high heels)
  • Long or short-sleeved shirt/blouse
  • Long pants (no shorts, skirts, dresses)
  • Other: See tour description