Alcon's Customer Experience Center

A display of leading technology products in eye care
Thursday, Oct. 20 Location Code
7:25am-11:15am Alcon ThT/01



Tour Alcon's Customer Experience Center and experience an inspiring keynote presentation by FutureThink CEO Lisa Bodell, who ranks among Real Leader's Top 50 Speakers Worldwide and is the best-selling author of "Kill the Company" and "Why Simple Wins." She’s a global leader in simplification, productivity and innovation, whose keynotes leave audiences inspired to change and arms them with radically simple tools to get to the work that matters.

Inside Alcon’s Customer Experience Center, see a full display of eye care products and advanced ophthalmic surgical instrumentation. Alcon customers, including ophthalmologists, can experience products and perform simulated surgical procedures while learning about the latest advanced technology available. The company utilizes the Customer Experience Center as a best practice to obtain the critical voice of the customer feedback for continuous product and process improvements and design development of new products. Alcon’s continuous improvement initiative, "Simplifeye," has achieved a cultural transformation and consistently achieves over $150 million in savings annually across all functions.

Please note this additional requirement: You must show personal identification to participate on this tour. This tour will be closing for registration at 5:00pm, on Tuesday, Oct. 18th.


Alcon is the global leader in eye care, dedicated to helping people see brilliantly. With an over 75-year heritage, we are the largest eye care device company in the world, with complementary businesses in Surgical and Vision Care. Being a truly global company, we work in 60 countries and serve patients in more than 140 countries. We have a long history of industry firsts, and each year we commit a substantial amount in Research and Development to meet customer needs and patient demands.

Restrictions / Requirements

To participate in a tour, all attendees must adhere to and respect the tour hosts' restrictions and requirements.
Non-adherence may exclude you from a tour.

  • No cell phones
  • No competitors
  • No recording devices
  • Leather like closed-toe shoes (No high heels)
  • Long or short-sleeved shirt/blouse
  • Long pants (no shorts, skirts, dresses)
  • Other: See tour description