NC State Industry Expansion Solutions 
Beginner level
Intermediate level

Effective problem-solving and root cause analysis



Join Bill Iacovelli in this full-day workshop on problem-solving through PDCA thinking.


Course objectives/agenda (using PDCA structure/thinking):

•        Review problem-solving process overview
•        Establish a team
•        Define and describe the problem
•        Develope interim containment actions
•        Understand current condition
•        Identify potential root causes
•        Verify root cause(s) - collect and analyze the data
•        Develop and implement an action plan to prevent recurrence
•        Replicate and improve
•        Communicate and celebrate success
•        Review different problem-solving methods
•        Review problem-solving pitfalls
•        Review problem-solving summary


Industry Expansion Solutions (IES) is the engineering-based, solutions-driven, client-focused unit of NC State University. Our broad portfolio and deep industry expertise help organizations grow, innovate and prosper. Our extensive partnerships with business, industry, education and government generate a unique culture of collaboration that provides access to cutting-edge expertise, research and technology.

IES helps North Carolina businesses by providing access to industry experts, referrals and networking, technical assistance, business assessments, training and education, and innovative technologies.

IES administers the National Institute of Science and Technology Manufacturing Extension Partnership (NIST MEP) for North Carolina (NCMEP), the Southeastern OSHA Training Institute Education Center, the North Carolina Defense Industry Diversification Initiative (NCDIDI), the North Carolina Defense Manufacturing Community Support Program (NC DMCSP), the NC State University Minerals Research Lab, North Carolina Awards for Excellence (NCAfE), and the Manufactured in North Carolina (MNC) supply chain database and website. 


Bill Iacovelli is an extension specialist with NC State University Industry Expansion Solutions (IES). He works state-wide to help manufacturers, businesses, healthcare systems and government agencies improve through Lean and Six Sigma thinking and methodology. Iacovelli assists organizations in developing systematic, long-term Lean implementation and leadership programs. Before joining IES, Iacovelli worked for Eastman Kodak Company in technical and supervisory roles in manufacturing and research and development. He was also a Lean implementer, trainer and coach in manufacturing, utilizing leadership coaching, Kaizen and other Lean tools.

Iacovelli holds a B.S. in industrial engineering and operations research from Virginia Polytechnic Institute and State University (Virginia Tech) and an MBA (concentrating on manufacturing management and quality management) from the Rochester Institute of Technology (RIT). He is a certified Lean Six Sigma Black Belt. Iacovelli serves on the Association for Manufacturing Excellence (AME) southeastern region board, Jay M. Robinson High School's engineering and automation academy's advisory board, and is a member of NC State's Academy of Outstanding Faculty Engaged in Extension and Engagement.