Leadership in complex systems

Join in to explore the challenges of process improvement in environments where processes are invisible and involve 1,000s of suppliers, customers, and operations.

See real-world examples to illustrate how we are strengthening our improvement system through respect for people and performance measurement. A key focus is on the role of leadership in driving these improvements.

This session emphasizes the importance of self-improvement and empowering others. While tools are essential, the ultimate takeaway is understanding how to leverage conversation to become the leader you aspire to be.

• A simple method to identify opportunities to be prioritized with a group
• Basic management techniques to drive actions toward experimentation
• Technical leadership behaviors to avoid being ‘the black hole’ and reinforce positivity by celebrating wins

The Standard Insurance Company provides insurance, retirement and investment products and services. We’re a remote-first company headquartered in Portland, Oregon. Since 2016, we’ve been a part of the Meiji Yasuda family of companies. https://www.standard.com/

Matt Horvat is an experienced process improvement coach with a demonstrated history of working in service, medical and construction industries. Skilled in management system design and coaching. Licensed professional engineer with academic preparation in global management and reliability.