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Taking improvement to the customer

Take CI to the next level by embracing Barry-Wehmiller's model of Customer Trust


Practitioner Presentation
Tuesday, Oct. 30 Location Code
9:30am-10:30am Grand Hall B, Lobby level TS/02



Hear how Barry-Wehmiller believes that we can build a better world through business - its business, your business, any business or organization whose leaders believe that the highest purpose should be to provide meaning and fulfillment to those who dedicate their talent to its goals.


In alignment with its people-centric leadership model, Barry-Wehmiller is unlocking even greater potential by embracing not just the voice of the customer, but the trust of the customer. Learn how this methodology has transformed from an initiative to a reality- simultaneously driving margin and on-time improvements coupled with greater team accountability.


Since 1885, Barry-Wehmiller has provided packaging machinery and engineering solutions to customers throughout the world. The organization has grown approximately 16 percent per year since 1988, eclipsing $2 billion in revenues. The sum of more than 85 acquisitions, Barry-Wehmiller’s business model has brought it in contact with a wide array of leadership and organizational methods. For the last decade, a unique, people-centric leadership model has emerged at Barry-Wehmiller that combines the best in associate engagement, continuous improvement and customer service, all focused on the vision: Building a better world through business.

Presenters: Brian Wellinghoff / Colby Bishop

Brian Wellinghoff is the director of strategy, improvement and culture, and a founding partner of the Barry-Wehmiller Leadership Institute. For the last 13 years, he has organized the organization's unique approach to continuous improvement, including facilitating executive meetings, developing PCL training, and leading daily cultural change. In the last 18 months, Wellinghoff has helped kickoff this culture in more than a dozen businesses outside Barry-Wehmiller that look to be more people-centric while driving greater business performance.

Colby Bishop is a project leader at Barry-Wehmiller and has worked within the company’s divisions for six years. His recent focus has been leading and supporting high level strategic initiatives in the organization. Bishop is currently a professor of the internal CI training course - Improve Like a Leader. He also supports divisions with the implementation of continuous improvement projects and facilitates events at the divisional locations.