City of San Diego 
Beginner level

A journey in lean government

Tuesday, Oct. 30 Location Code
11:15am-4:30pm Balboa ABC, 2nd level TT/08
  • Attendees will be required to go through a security screening checkpoint with metal detector and baggage x-ray. No weapons, knives, tools, or other potentially dangerous devices.

The City of San Diego’s performance and analytics department’s mission is to empower city employees, elected officials, and the public through increased transparency, efficiency, and accountability in city operations. Learn how this small department is rapidly bringing innovative change to the City of San Diego by empowering employees to question traditional perspectives, challenge the governmental status quo, and develop a data savvy community. Utilizing the department's Operational Excellence Academy, employees are learning lean methodologies they can apply to their daily work environments. Discover how employees are changing the culture of municipal government and delivering results that have led to improvements in 9-1-1 call processing times, streetlight repairs, and more. Attendees will tour city council chambers and other workspaces within city hall, learn about lean projects, and participate in Q&A sessions with city leadership. You will also have the opportunity to visit poster presentations with city employees and learn how lean principles have been applied to a diverse selection of city operations.


The City of San Diego is best known for its ideal climate, beautiful beaches, and array of world-class attractions. San Diego is considered one of the top five leisure destinations in the U.S. and a top 10 business destination. As the eighth largest city in the nation and the second largest city in California, the city's total population was estimated at 1,391,676 million as of January 1, 2016. As one of the region's largest employers, the City of San Diego has a combined fiscal year 2017 operating budget of approximately $3.3 billion and employs approximately 11,000 highly dedicated employees. The City of San Diego was awarded the Bloomberg "What Works City" Silver Designation.

Restrictions / Requirements

To participate in a tour, all attendees must adhere to and respect the tour hosts' restrictions and requirements.
Non-adherence may exclude you from a tour.

  • Other: See tour description
  • Leather like closed-toe shoes (No high heels)
  • Long or short-sleeved shirt/blouse
  • Long pants (no shorts, skirts, dresses)