Productivity, Inc. 
Beginner level
Intermediate level

Lean in support service functions

Deploying a true company-wide strategy of excellence
Monday, Oct. 29 Location Code
1:00pm-5:00pm Harbor Ballroom F, 2nd level MW/18

Understand how to implement an organizational operational excellence strategy. Learn how to apply lean in marketing, quality, R&D, HR, sales and finance, and how it drives the organization to a new culture.


To get the most from your lean effort, it is imperative that all company functions – HR, R&D, finance, marketing, etc. - challenge their processes. In this case-based and interactive workshop, hear about one organization’s lean journey, from issues to outcomes, demonstrating how the principles of lean can be applied to make a positive impact up and down the extended value chain. Discover the journey of an OE implementation in support services of a major food producer. Learn how Implementation of the this lean journey can cut work backlogs by as much as 80%, reduce design engineering time-to-market by as much as 75%, decrease processing times by 50% or more, drastically reduce failure demand, eliminate overtime, and much more.


Productivity Inc. helps organizations build capabilities, save money and grow, focusing on three progressive strategies: Operational excellence, strategic innovation, leadership and culture. These strategies provide the means to continually refresh a company’s value proposition while making the organizational changes needed for daily improvement and sustainable growth. In the 1970s, the organization pioneered the implementation of lean and TPM methodologies in manufacturing and have since expanded into other industries including healthcare, finance and other services.

Presenter: Catherine Converset

After graduating from the Ecole Supérieure de Commerce Paris, Catherine Converset held several positions within the Pechiney group in Italy and France, becoming worldwide export manager of aluminum rolled products for Pechiney Rhenalu and then director of packaging development. She then spent five years managing a plastic packaging activity in Italy. Converset joined Productivity in 1994 and after extensive lean and six sigma training, she became a partner of Productivity Europe and the USA. She has developed a deep understanding and practical experience in the execution of lean transformation in all business environments to drive tangible, measurable and proven results. She is experienced in guiding executive committees in defining operational and strategic objectives and building management and organizational systems.