Flex, Ltd. 
Intermediate level
Advanced level

GPS tools to navigate the pitfalls of CI

Lessons learned from a decade of facilitating cultures of CI


Practitioner Presentation
Tuesday, Nov. 5 Location Code
9:30am-10:30am Regency Ballroom C, West Tower, Ballroom Level TS/02



Hear about lessons learned from a decade of facilitating cultures of continuous improvement (CI) for both the United States Air Force and Flex Ltd. Discover how to utilize GPS tools for your organization to successfully navigate your own journey.


Hear how Flex's journey has seen it take some wrong approaches to problem solving thus leading to wrong problems solved, and/or no sustained improvement. These misroutings led to the creation of a set of GPS tools to ensure proper navigation on the journey of CI. Gain insights into the solutions implemented to improve the continuous improvement tool box. These GPS tools are methods used to ensure you stay on the right route and to lead your organization to a successful CI culture.


Flex, Ltd. is the Sketch-to-Scale™ solutions provider that designs and builds intelligent products for a connected world. With approximately 200,000 professionals across 30 countries, Flex provides innovative design, engineering, manufacturing, real-time supply chain insight and logistics services to companies of all sizes in various industries and end-markets. Flex – Live Smarter™.

Presenter: Mark Adams

Mark Adams is director of customer satisfaction and engineering services at Flex, Ltd., responsible for customer surveys and feedback analysis, quality, compliance, and continuous improvement of Flex's Integrated Solutions Segment. He has facilitated strategy deployment and CI supporting industries such as manufacturing, training, operations, aerospace, solar/energy, recruiting, maintenance, medical and others. Adams earned a BSc degree in management at Wayland Baptist University, an executive master of business administration jointly delivered by the Universities of Kentucky and Louisville, and a Lean Six Sigma Black Belt through the United States Air Force.