Our people-centric journey

Pitfalls and promising results


Practitioner Presentation
Tuesday, Nov. 5 Location Code
9:30am-10:30am Regency Ballroom D, West Tower, Ballroom Level TS/03



Learn about the strategies HME deployed, the mistakes made, and how people-centric leadership has impacted the engagement of the company's current workforce.


Hear how HME formally began its lean enterprise journey in 2003. Discover how it has experienced many of the benefits lean can bring - significant reduction in manufacturing lead times, improvement in on-time customer shipments and increased market-share through improvement of overall efficiency and productivity. Gain insights into how HME saw a need to continuously improve and heighten its level of employee engagement. In August 2018, hear how the company adopted and adapted AME’s people-centric leadership (PCL) framework into its in-house leadership development program, which was rolled out to each of its more than 120 managers and team leaders around the world and became a requirement for anyone assuming a leadership position.


From its new corporate headquarters in Carlsbad, CA to its subsidiaries around the world, HME has a team environment with a culture of collaboration, learning, and growth. Companies in over 100 countries depend on HME for clear, reliable communication solutions. HME leads in the markets it serves from its drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to professional audio equipment used in the World Cup and Olympic Games. HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. www.hme.com

Presenters: Mel Burt-Gracik / Diem Lewis

Mel Burt-Gracik is the training and development specialist at HME and has spent 16 years in leadership development. Certified in Gallup’s StrengthsFinder, trained in 12: The Elements of Great Managing & the Q12 Employee Engagement Survey, she helps supervisors learn and implement the skills top managers possess. She holds certifications in Myers-Briggs Type Indicator, Emotional Intelligence EQ-i & EQ360, and is a board-certified executive coach. Burt-Gracik has a master's degree in higher education administration and a master of divinity degree. 

Diem Lewis is the organizational effectiveness manager at HME, leveraging best practices in human resources, project management, lean and technologies to develop training, tools and processes. She is a global HR leader who has spent the bulk of her career focused on organizational learning and development. Lewis holds a master's degree in organizational management, and is certified as a senior professional in human resources (SPHR), professional in learning and performance (CPLP), and DISC behavioral-based analyst (CPBA).