Duha Group 
Beginner level
Intermediate level
Advanced level

Roadmap to implementing an engaged CI culture

Implementing over 35,000 ideas


Practitioner Presentation
Tuesday, Nov. 5 Location Code
2:15pm-3:15pm Regency Ballroom C, West Tower, Ballroom Level TS/13



Hear how Duha created its continuous improvement culture and value stream strategy through a method referred to as the dynamic value stream transformation.


Follow Duha's 17-year continuous improvement journey to develop its five-part approach focused on individual development through gemba and Kata techniques, department alignment through communication, facility strength and organizational transparency. Hear how its success would not be possible without taking learnings from its transformation to build the bridge for the future. Learn how a  complete partnership was needed between suppliers, the business and the customer in order for a true dynamic value stream to be realized and supported by all parties.


The Duha Group is a global leader in the production of color marketing supplies. For more than 18 years, it has developed its own interpretation of operational excellence methodologies, focused entirely on practical implementation in a live, high-volume production environment. The use of lean concepts can be found in accounting, customer service, sales, logistics, human resources, warehousing, and its manufacturing process. Throughout Duha's lean Journey, it has worked with many companies in various industries across Canada and worldwide, training and sharing best practices in order to broaden the understanding of creating a CI culture. www.duhagroup.com

Presenters: Fontana Coy / Rod Smith

Fontana Coy is a continuous improvement transformation coach in the Duha Center of Excellence. She is black belt-certified in the Duha Operating Systems Passport to World Excellence program, is the primary yellow belt facilitator for communication skills and green belt facilitator for facilitation skills. She has led over 20 external companies on the start of their CI journey. Coy holds a bachelor of commerce degree from the Asper School of Business majoring in international business and logistics/supply chain and business administration diploma from Red River College. 

Rod Smith has worked for The Duha Group for 38+ years holding positions as plant GM, logistics manager, director of human resources, director of operations, and is currently director of The Duha Center of Excellence. His primary focus has been to achieve the standardization and balancing of the global supply chain. Smith holds a master black belt certification in organizational continuous improvement implementation and facilitation. Smith has been the driving force behind the CI transformation at the Duha Group and its World to Excellence program. He has trained 5000+ practitioners in over 140 companies within many different industries.