Arizona State University 
Intermediate level
Advanced level

Capturing leadership attention of operational excellence

How continuous improvement can be elevated to a strategic differentiator
Monday, Nov. 4 Location Code
8:00am-12:00pm Regency Ballroom A, West Tower, Ballroom Level MW/03

Gain insights into strategic operational excellence (OpEx) as the #1 source for profit, and how to achieve top-down strategic differentiation by elevating the perception of strategic core processes.


Discover each step of strategic change and learn about a complete, proven methodology – why this is important, how to identify strategic core processes and how to gain leadership involvement. As the strategic roadmap for the journey to OpEx is developed, a new tool – the value-based strategic assessment tool (VSAT) – will be introduced. Learn how to leverage VSAT results to achieve senior management involvement. Then discover how to use the tools in a case study mode. Incorporate the concepts embedded in people-centric leadership (PCL) to see how it can be used throughout the organization.


Arizona State University (ASU) is the largest university in the U.S., with over 82,000 students. However, ASU has remarkably maintained the quality of its education while going through this explosive growth of students. As an example, ASU was awarded the #1 innovation university in the U.S. in 2015 ~ beating such prominent innovators as MIT and Stanford. All of these accomplishments come from the university vision of creating the "New American University" and achieving excellence - impact - access at the same time.

Presenter: Dan Shunk

Dan Shunk is a professor at Arizona State University. He has ten years of government and industry experience followed by 34 years at ASU. His industry accomplishments include a 500 percent productivity improvement at a major truck manufacturer, a $4.2 million savings at an aerospace manufacturer and a 23.5 percent quality improvement in electronics. Shunk received BSIE, MSIE and PhD degrees from Purdue University. He has eleven teaching awards highlighted by the Society of Manufacturing Engineer’s highest honor, the International Educator award. In 2015 and 2018, Shunk won the A. Alan B. Pritsker Teacher of the Year Award at ASU. He currently serves on AME's West Coast Regional Board.