Leader standard work

Leadership and principles of operational experience
Monday, Nov. 4 Location Code
1:00pm-5:00pm Michigan 2, East Tower, Concourse Level MW/25

Discover how to define the role of the leader in a lean environment. Learn how to implement tools to develop successful behaviors with a lean management system. Gain insights into using leader standard work to continuously evaluate and improve performance.


Most lean implementations start with a lot of excitement as business results quickly improve and front-line employees show a high level of engagement. This excitement is often short-lived with the process going back to its initial performance leaving front-line employees and leaders disappointed. Hear how using lean with processes without changing leadership principles and practices never goes well. An unchanged leadership model will eventually break the new lean process. To ensure sustainable improvement, lean requires the set of leadership behaviors and structure that make up the lean management system. Learn how leader standard work is the glue of lean management system as it connects lean tools with lean thinking and continuous improvement with respect for people. Attendees will be engaged in reflecting on their current activities and the changes needed to become a successful leader in a lean environment, and will use this reflection to structure their own leader standard work.


Value Capture seeks to help you and your organization achieve habitual excellence via one unifying focus, one value-based structure, and one performance system. It developed the approach with world leaders in quality, safety and profitability, inside and outside healthcare. Value Capture has helped CEOs from community hospitals to the nation’s largest academic medical centers to integrated delivery systems tailor the strategy to their unique circumstances to produce hardwired results. Its principle-based methods are helping healthcare organizations across the country capture and sustain astonishing increases in safety, quality, efficiency and satisfaction, all while lowering costs. www.valuecapturellc.com

Presenter: Didier Rabino

Didier Rabino is client advisor at Value Capture where he partners with healthcare executives to create people development structures, learning cultures and improvement systems to achieve excellent outcomes. Prior, he was vice president, lean executive sensei at Fairview Health Services, providing lean coaching. He also worked at Andersen Windows as plant manager and architect of the Andersen Manufacturing System, and for Steelcase in England, France and the U.S. leading lean transformations and new process implementations. Rabino is president of Lean Management Systems, director of the AME North Central Region board, faculty at Catalysis, and instructor for Manufacturers Alliance. He obtained lean certificates from the University of Michigan, the University of Tennessee, Kellogg University and the Shingo/AME/SME lean certification. He is the 27th recipient of the Institute of Industrial Engineering Honorary Member Award.