New England Lean Consulting 
Beginner level
Intermediate level

Seven steps to engage a reluctant workforce

Overcoming resistance to change
Monday, Nov. 4 Location Code
1:00pm-5:00pm Randolph 3, East Tower, Concourse Level MW/19

Discover proven tools and techniques that will help you garner support for your lean transformation, giving you the absolute best chance for sustained lean success.


More than three million Americans quit their job every month. The biggest reason given is that they didn't feel engaged in their work or by their boss. In a recent survey, 67 percent of employees report feeling disengaged from their jobs on a daily basis. That's two-thirds of the workforce! Trying to practice lean with an unmotivated, tired, overwhelmed and overworked team is impossible. This interactive session will expand upon the real reasons people are resistant to change and what you can take action on immediately to create organizational change for the better. Discover how to achieve all that lean can offer.


New England Lean Consulting is the Northeast’s premier business consulting firm, helping small-to-medium sized businesses with strategic leadership and operational methodologies that help your company lower costs, increase capacity and win more customers. The company's industry experienced consultants provide guidance with the latest business solutions that help you to grow your business deliberately and strategically in order to sustain a long-term competitive advantage within the marketplace.

Presenter: Paul Critchley

Paul Critchley is a recognized thought leader on employee engagement and management interaction, and has helped businesses around the world achieve greater levels of success through the application of lean techniques. Many of his articles have appeared in Quality Magazine, IndustryWeek and at He is the co-author of "The Whole Professional, A Collection of Essays to Help You Achieve a Full and Satisfying Life." Critchley is a former board member of the AME Northeast Region. He holds a BS degree in mechanical engineering and MS degrees in both management and organizational leadership.