SoundWave Global Limited 
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Shift the dialogue, shift the culture

Dialogue as the missing link in lean program implementation
Monday, Nov. 4 Location Code
1:00pm-5:00pm Michigan 3, East Tower, Concourse Level MW/23

Discover how your own ‘SoundWave’ serves to create the cultures you want and why skillful dialogue is the missing link.


The lean or six-sigma implementation journey is dynamic and requires leaders to be effective and skillful in their dialogue across a range of situations that frequently recur during the evolution of a culture of improvement - the need to advocate for change; the need to ensure conformance; and the need to coach for improvement. Talk (what we say and the way we say it) has a direct impact on the thoughts, feelings and behaviors of those around us. This workshop will make you more aware of your particular style of talk, its potential effects on others and what you and your leadership teams can do to become better at holding skillful dialogue and develop the desired culture.


SoundWave Global Limited is a research, learning design and consulting business specializing in the development of products and services which support the personal growth of leaders, managers and professionals around the world. Operating through a network of licensed practitioners, SoundWave consulting and coaching interventions enhance the skills of social interaction in the workplace delivering much desired cultural outcomes such as ownership, engagement, collaboration, improvement and productivity.

Presenters: Kevin Eyre / Bob Garces

Kevin Eyre is the founding director of SoundWave Global Limited, a company that specializes in improving the quality of dialogue between people at work. He is the creator of the SoundWave® suite of analytical and development resources and an experienced organization development professional with a particular expertise in the people dynamics of lean-sigma transformations. Eyre is a visiting lecturer at Cranfield University and a member of the Association for Business Psychology (ABP).

Bob Garces is a seasoned operations and enterprise excellence leader whose work in the automotive and oil and gas industries highlighted the importance of organizational culture in achieving results. Over the years, he led successful lean programs resulting in reliable execution and sustainability. Best practices from these programs have been showcased through plant tours and publications. Bespoke leadership development strategies and curated training underpin the success of these programs and formation of the desired culture. Garces recently retired from Shawcor where he was the vice president of the Shawcor Management System. He continues to share best practices, insights and experiences to help individuals and companies advance their business improvement initiatives and programs.