Intermediate level
Advanced level

Develop and coach a team of frontline problem solvers

Maximize value creation by engaging the entire team

Discover how more people solving more problems creates more value. Learn and practice the 5Cs to help you develop a team of problem solvers throughout your organization.


It’s natural that as a manager or lean practitioner, you have developed solid problem-solving skills. But to capitalize on lean thinking and tools to create more value, problem-solving has to move beyond a select few and become part of the way the entire team works. Learn how to transition from the primary problem solver to a problem-solving coach. In this highly interactive session, you will learn and practice the 5Cs to developing a team of problem solvers. Walk away with a solid action plan for moving forward plus experiential learning activities to facilitate with your team.

Host Company: Process + Results Lean Leadership Development

Process + Results Lean Leadership Development helps operations leaders master the people side of lean so they can transition from tool-based implementation to culture transformation. The company will help you develop leaders who develop people. Learn more at

Presenter: Jamie Parker

Jamie Parker is the founder of Process + Results Lean Leadership Development. She is a trainer, coach, speaker and business partner who helps operations managers build lean thinking teams. With 15 years’ experience in operations leadership across retail, service and manufacturing environments, she brings a passion for helping leaders break the habits of traditional management approaches to create environments primed for employee fulfillment. Parker is the author of chapter 6 in the book "Practicing Lean" and is a frequent speaker and workshop facilitator at lean conferences and training events.