Change Management Associates 
Beginner level
Intermediate level

Value stream mapping

The assessment and planning tool for lean practitioners

This workshop will review the powerful value stream mapping methodology used for the significant improvement of production, information and service processes and systems. Attendees will have an opportunity to practice the approach using two case studies from which to choose - manufacturing and service - and will workin small teams to apply the value stream mapping methodology to the case studies to maximize the learning experience. Tips and tricks will be provided throughout.


Value stream mapping is a strongly collaborative methodology that uses a 'state model for change.' A current state map is created to allow teams to develop 'eyes for flow and eyes for waste.' A future state map is then created based on the key concepts of lean: Customer focus, flow, pull, and leveling. The approach results in an implementation plan to make the future state a reality. This workshop will provide an in-depth review of the methodology, the icons, and data, as well as the most common challenges encountered to its use. The future state questions that embody the key concepts of lean will also be reviewed. They form a thought-process that can be followed to develop creative future state maps.


Since 1990, Change Management Associates (CMA) has delivered operational excellence/lean and organizational development services to a wide variety of organizations in manufacturing, healthcare, financial services, higher education, and transportation industries. It is this diverse background that often results in creative approaches for the organizations with whom CMA works. Facilitative, training and education, and consultative services are provided. Application-based approaches maximize the return on a company's organizational development investment.

Presenter: Drew Locher

Drew Locher has been practicing continuous improvement for over 35 years. He is a four-time author and two-time Shingo Prize recipient, including, "The Complete Lean Enterprise: Value Stream Mapping for Office and Services." Locher has been a faculty member at the Lean Enterprise Institute since 2001. He currently is an instructor for the University of Michigan's lean leadership and Kata programs. He is a frequent speaker at conferences in the U.S. and abroad.